Professional Services Engineer

About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary
The Professional Services Engineer (PSE) in our Global Services Solutions Centre provides post-sales technical expertise during the installation, implementation, migration and maintenance of company products. This individual may be involved in implementing detailed customer installation requirements, as well as ensuring that client's needs have been met and that the product/solution is fully functioning according to specification. The PSE provides follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Job Requirements

• Requires high level understanding of the NetApp portfolio of products and advanced knowledge of ONTAP.
• Strong understanding of Storage protocols and technologies (CIFS, NFS, S3, iSCSI, Fibre Channel switching and networks)
• Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, WORM ) including administration and troubleshooting.
• Intermediate knowledge of performance troubleshooting ( To identify and isolate layers performance related issues )
• Data protection knowledge( SnapMirror , SVM-DR & SM- BC), possessing the ability to manually create jobs and manage them.
• An advanced level knowledge of several migration related products/technologies such as 7MTT, FLI, XCP, Blue XP copy & sync, DataDobi, Robocopy, and secure copy/Storage-X to successfully complete configuration, execution and troubleshooting of migration jobs.
• Proficient with SAN and host-based migration methodology such as LVM, ASM, DAG, Storage-V-Motion
• Basic understanding of object dataset and unstructured data migration.
• Possess the ability to work at the direction of PM's, as well as often self-manage engagements to ensure customer engagements.
• Possess awareness of customer architecture and how it affects migration planning and execution
• Articulate in the end-to-end Migration solutions, with an emphasis on being customer centric and focused
• Capable of training customers in ad-hoc knowledge transfer as well as organized demonstrations or our methodologies
• Knowledge of StorageGRID and NetApp Cloud Ontap Products ( CVO, FSx, ANF & GCNV) is desirable.
• Able to lead and delegate different functions within a project to ensure customer success.
• Strong verbal and written communications skills are essential and are utilized in communicating with team members, systems administrators, and managers.
• Built and maintained strong relationships with internal and external stakeholders
• Ability to work collaboratively with other engineers and managers in a team environment to share best practices and meet aggressive goals and meet high quality standards.
• Ability to work well with customers' technical representatives under a variety of circumstances to best understand and meet customer expectations.
• Positive, proactive, team-orientated attitude with a flexible and innovative approach to work

Education

Typically requires a minimum of 8 years of related experience with a bachelor's degree, and preferably 10 years; or 6 years and a master's degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.