IT Support

6 days ago

Madurai, Tamil Nadu, India Bhima Jewellery Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • Provide first-level technical support to end-users for hardware, software, network, and system issues
  • Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment
  • Manage user accounts, permissions, and access rights (Active Directory, Office 365, etc.)
  • Perform routine maintenance and updates of operating systems and software
  • Monitor and maintain local area networks (LAN), internet connectivity, and firewall systems
  • Troubleshoot and resolve issues related to system performance, connectivity, and user access
  • Maintain and back up company data regularly; support disaster recovery procedures
  • Ensure IT security protocols are followed, including antivirus, firewall, and patch management
  • Document technical issues and solutions for future reference
  • Coordinate with vendors for procurement, repairs, or service escalations
  • Assist in onboarding and offboarding employees, ensuring proper hardware and software provisioning

Key Skills & Competencies:

  • Strong troubleshooting and diagnostic skills
  • Good knowledge of Windows/Mac OS, MS Office, and common enterprise software
  • Familiarity with network configurations (IP, DNS, DHCP, VPN)
  • Knowledge of Active Directory, Office 365, Google Workspace, etc.
  • Basic knowledge of cybersecurity principles and data protection
  • Excellent communication and customer service skills
  • Ability to prioritize tasks and manage time effectively

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