Windows System Engineer

2 weeks ago

Hyderabad, Telangana, India Apexon Full time ₹ 5,00,000 - ₹ 25,00,000 per year

Roles and Responsibilities

  • Provide technical support for Windows systems, including troubleshooting and resolving issues related to Active Directory, DNS, DHCP, and group policies.
  • Troubleshoot complex system issues using various tools like Event Viewer, System Monitoring Tools etc.
  • Collaborate with cross-functional teams to resolve customer complaints and improve overall service quality.

Principal Responsibilities:

  • Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as:
  • Private Wealth Management client web
  • Electronic Trading proprietary and consortium applications
  • Goldman 360 Portal research and analytics
  • Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
  • Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
  • Coordinate seamless client coverage between Asia-Pac, EMEA, and Americans regions
  • Troubleshoot and escalate problems to stakeholders timely and as required
  • Follow-up on open issues and obtain resolutions
  • Identify enhancement and automation opportunities and facilitate inclusion in the application development
  • Project manage new business start-up initiatives
  • Adhere to firm's compliance and risk management procedures
  • Perform statistical analysis and business reporting for marketing and sales teams

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