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Process Associate_ International Blended Process_ WFH
2 weeks ago
We are looking for a Process Associate to join our International Blended Process team. This role requires handling customer queries across email, chat, and voice calls in a fast-paced environment. The ideal candidate should be able to multitask and maintain a high level of customer satisfaction, ensuring quick and effective solutions for our international customers.
Role & responsibilities
- Provide exceptional customer service through emails, live chat, and calls to international clients.
- Address customer concerns, answer questions, and troubleshoot issues efficiently while maintaining a professional demeanor.
- Offer personalized solutions based on the specific needs of the customer, while keeping response times within SLA guidelines.
- Handle both inbound and outbound calls related to service inquiries, account updates, and troubleshooting.
- Prioritize customer satisfaction and ensure queries are resolved to meet customer expectations.
- Document interactions accurately and maintain up-to-date records for continuous improvement.
- Stay updated on product and service knowledge to provide accurate information to customers.
Preferred candidate profile
- Minimum 1 year of experience in a blended process (email, chat, and calls) or in customer service roles.
- Strong communication skills (verbal and written) in English.
- Comfortable handling both email, chat, and voice calls within a customer service environment.
- Ability to manage multiple channels (email/chat/calls) simultaneously while maintaining high-quality service.
- Ability to troubleshoot issues and provide timely solutions.
- Ability to work in rotational shifts, including nights and weekends, based on international customer time zones.
- Strong problem-solving and multitasking abilities.
Preferred Qualifications:
- Bachelors degree or equivalent.
- Previous experience in a blended support role for an international client base is preferred.
Why Join Us:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- The chance to work with cutting-edge technology and innovative solutions.
- Make a significant impact on our clients' success and our company's growth
