Associate ,TA Operations

About us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in over 60 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Our people:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning over 60 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Fixed Term Contract (12 Months)

Roles & Responsibilities:

• Manage end-to-end onboarding including managing background check process, initiating, tracking until completion, quality checks and reviewing reports for accuracy and compliance.

• Initiating background checks and ensuring the orders are managed and completed successfully.

• Collaborate with internal teams, including HR, talent acquisition, Compliance, hiring managers and onboarding, to ensure timely and seamless background checks.

• Use Workday and ServiceNow platforms to update candidate records, track cases, and manage workflow

• Ensure all requests/queries received in Service Now are resolved within SLA and maintain quality of responses.

• Resolve discrepancies or issues in background check reports by liaising with third-party vendors.

• Maintain compliance with local, state, and federal regulations regarding background screening and data privacy.

• Perform all compliance related procedures, audits, annual testing and documentation.

• Prepare and provide status updates or reports on background check.

• Interprets data to identify improvement opportunities and suggest changes to HR services tools and programmes.

• Support the implementation of HR programmes.

• Plans, prioritises, and coordinates the workload.

• Works proactively to meet agreed service levels SLA's and ensures the work meets performance and service levels to the business.

• Regular reporting on performance and Audit against SLA's.

• Weekly status updates to Service Delivery manager of open case load.

• Serve as a point of contact for candidates, addressing queries or concerns related to the background check process.

• Ensure proper documentation and secure handling of sensitive data in accordance with company policies.

Skills & Qualification:

• Communication skills: Excellent verbal and written communication skills to interact effectively with candidates, vendors and our global teams.

• Workday experience: Proficiency in using Workday for candidate and employee record management.

• ServiceNow Experience: Familiarity with ServiceNow to manage and track case workflows

• Strong organizational and time-management skills to handle multiple cases simultaneously.

• Analytical mindset to identify and resolve discrepancies in background check reports

• Ability to maintain confidentiality and handle sensitive date in discretion.

• A keen eye for detail and focus on accuracy in documentation and reporting

• Problem solving abilities.

• Maintain healthy working relationship with staff within business.

• Follow procedures that align with the law.

• Own the organization's HR initiatives such as those of Diversity and Inclusion.

• Ability to prioritize in a fast-paced environment.

• Ensure company policies are upheld.

• Ability to develop trusting relationships with relevant partners.

• Contribute to team's development and growth.

• Quick learner

• Openness to feedback.

• Be conscientious and resilient.

• Adaptable and Self-Starter.

Education and experience:

• Hands on experience as an HR Advisor

• Excellent interpersonal and communication skills

• Bachelor's degree in human resources, Business administration or a related field preferred.

• 4-6 years of experience in HR operations or similar role

• Experience with Workday and ServiceNow is highly desirable.

• Familiarity with background screening compliance laws and regulations.

• Experience in a fast-paced, high-volume environment.

• Problem solving skills with a proactive approach to process improvement

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.