Instructional Designe

Cyara is the world's leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale.  Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara's team, you'll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers.  Interested to find out more about us?  Check out:  

Want to know what it's really like to join Cyara?  Check out this link to meet some real Cyarans and read about their individual career journey with us:  

Cyara's Values: 

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara's Diversity, Equity, Inclusive and Belonging: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

• Develop a technical familiarity with the company's products through completing internal training courses. 
• Research, verify and maintain content of installation, user manuals and support articles.  
• Work together with the Cyara Engineering team to stay abreast of upcoming features.  
• Create new documentation content related to, but not limited to theCyara User Guide, Deployment Guide, API reference, Release Notes, technical whitepapers, and support articles. 
• Design, develop, and maintain instructor-led and self-paced eLearning content. 
• Partner with SMEs to translate technical procedures and systems into digestible training materials. 
• Establish and uphold content standards for clarity, accessibility, branding, and instructional quality 
• Build curriculum pathways for field, support, and leadership roles (technical, safety, soft skills, etc.). 
• Continuously evaluate and improve content based on learner feedback and performance data. 
• Ensure learning outcomes align with practical assessments and role competencies.

• Minimum 2 years' commercial experience in designing instructional content for eLearning, and ILT, technical writing, developing training materials and/or user manuals. 
• Excellent English written and verbal skills and the ability to write clear and concise technical content that can be understood by a globally diverse audience. 
• Ability to elicit and elaborate information from various internal departments and external sources as necessary. 
• Ability to grasp complex concepts, review materials, complete writing assignments and recommend revisions according to set standards regarding order, clarity, style, and terminology. 
• Familiarity with LMS Platforms, e-Learning, and/or SCORM/xAPI standards 
• Experience working with code management systems (GIT). 
• Proficiency with eLearning authoring tools (e.g., Articulate, Adobe Captivate, Camtasia, Vyond, Photoshop, Illustrator, Premier Pro)  

• Knowledge of adult learning theory and instructional design models (e.g., ADDIE, SAM, Bloom's Taxonomy). 
• Knowledge and experience of using HTML/CSS for creating content. 
• Experience with Zendesk, Salesforce, Wordpress, Camtasia or similar. 
• Knowledge Agile software development practices, SDLC, or DDLC. 
• Experience working in high-growth environments or an entrepreneurial spirit. 
• Experience with DITA, Markdown, JSON, XML and HTML, and authoring tools such as oXygen XML,   

Why you should join us: 

At Cyara you'll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an  equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you'll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. 

Interested? Know someone who might be? Apply online now. 

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. 

Agencies: Thanks but we've got this one  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara's policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid