Zonal Manager

JOB DESCRIPTION Job Purpose

This position is open with Bajaj Finance Ltd.

• To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned.
• Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified.
• Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and spirit.
• Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force.
• Ensure adherence to the Code of Conduct.
• Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Keeping the write-off percentage within risk pricing.
• Control GCL portfolio in terms of bucket flows.
• Handle customer issues escalations.
• Provide feedback on credit policy based on market conditions.
• Approve waivers on PI as per the delegation matrix.
• Ensuring documented feedback and action taken on all cases in soft buckets.
• Ensuring adequate Feet on Street availability area-wise/bucket-wise/segment-wise.
• Manage and put support mechanism for legal/police issues.
• Ensuring audit queries are complied with, ensuring corrective and preventive action.
• Manage productivity by fixing productivity parameters for DMA/Agencies/Debt Management Services executives, monitoring performance against set parameters, and daily review of Area Managers and monthly review of Debt Management Services officers.
• Recruitment of Debt Management Services officers/area managers.
• Constant evaluation of Debt Management Services officers/area managers.

• Relevant Experience of 8 to 9 years.
• Demonstrated success & achievement orientation.
• Excellent communication skills & negotiation skills.
• Strong bias for action & driving results in a high-performance environment.
• Demonstrated ability to lead from the front & excellent relationship skills.
• Affirmative in nature, strong leadership skills, clarity of thought, and perseverance.
• Exceptionally high motivational levels and needs to be a self-starter.
• Working knowledge of computers.

Job Level: GB07
Job Title: Zonal Manager - Debt Management Services - Rural, RTL, RTL-RAJASTHAN
Job Location:

• Country: India
• State: Rajasthan
• Region: North
• City: Udaipur
• Location Name: Udaipur
• Tier: Tier 3