Manager - SDWAN

3 days ago

Pune, Maharashtra, India Tata Communications Full time ₹ 5,00,000 - ₹ 15,00,000 per year
  • Bachelors degree in Engineering, Computer Science, or related field.
  • 6+ years of experience in network operations or managed services. (experience differs as per the band mentioned in above)
  • Strong knowledge and hands-on experience in SD-WAN technologies (e.g., Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak etc.).
  • Deep understanding of IP networking protocols (BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN etc.).
  • Proven experience in troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments.
  • Familiarity with network monitoring & troubleshooting tools.
  • Understanding of network security principles, with hands-on in firewalls (Fortinet/Palo Alto/Cisco ASA) considered a strong advantage.
  • Exposure to cloud-based networking and security services (AWS TGW, Azure VWAN, SASE, etc.).

Key Responsibilities:

  • Act as the technical escalation point for all SD-WAN-related issues within the operations team.
  • Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis.
  • Work closely with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence.
  • Analyze network performance data and recommend optimization actions and corrective measures.
  • Lead or support incident triage, change implementation, and problem management initiatives.
  • Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices.
  • Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.

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