Guest Relations Officer

5 days ago

Dehra Dūn, Uttarakhand, India Naukri Hospitality Jobs Full time ₹ 2,00,000 - ₹ 8,00,000 per year

We are looking for a highly skilled and experienced Guest Relations Officer to join our team at Hyatt, with 1-6 years of experience in the hospitality industry.

Roles and Responsibility

  • Manage front desk operations and ensure seamless guest check-in and check-out processes.
  • Handle guest complaints and resolve issues professionally and courteously.
  • Coordinate with other departments to maintain high levels of customer satisfaction.
  • Develop and implement effective strategies to enhance guest relations and loyalty.
  • Maintain accurate records of guest interactions and transactions.
  • Collaborate with the management team to achieve business objectives.

Job Requirements

  • Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
  • Strong problem-solving and analytical skills are needed to handle complex situations.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Knowledge of hotel operations and procedures is essential.
  • Familiarity with CRM software and technology is an advantage.
  • A graduate degree in any field is preferred.

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