Information Technology Lead

Job Title: IT Lead (Infrastructure Support & Operations)

Experience Required:
10+ years

Location:
Bengaluru, KR

Key Areas of Accountability

1. Strategic Technology Leadership

2. IT Strategy & Alignment: Collaborate with senior leadership to develop and execute a forward-looking IT strategy that anticipates business needs and aligns directly with organizational goals.

3. Innovation & Future Vision: Stay on the cutting edge of emerging technologies and industry trends to drive innovation and identify new opportunities for growth and efficiency.
4. Vendor Partnership: Transform vendor relationships into strategic partnerships, ensuring services not only meet but exceed our organizational needs and defined contractual obligations.

5. Leadership Representation: Publish IT metrics and represent the IT function in leadership and related IT committees

6. Visionary People Leadership

7. Team Building & Mentorship: Lead and mentor the IT team, fostering a culture of ownership, curiosity, and relentless improvement.

8. Coaching & Development: Go beyond performance evaluations to actively coach team members, identify their professional development needs, and provide guidance to help them reach their full potential.

9. Empowerment: Delegate responsibility and empower your team to take ownership of their work, encouraging them to think strategically and contribute to the bigger picture.

10. Secure & Resilient Infrastructure

11. Network Management: Oversee the design, implementation, and maintenance of network infrastructure. Ensure optimal performance, reliability, and security of network services.

12. Enterprise Security & IAM: Champion our security posture by developing and managing robust Identity and Access Management (IAM) policies, implementing/managing security controls, and driving 100% compliance to security/regulatory requirements. Lead regular user access reviews to ensure permissions are appropriate and based on the principle of least privilege.
13. Proactive Compliance: Ensure continuous compliance with relevant regulations and standards (e.g., ISO 27001:2022, ITIL) through proactive audits and the development of clear IT policies and procedures.

14. Risk & Vulnerability Management: Drive the enforcement of IT security policies and ensure regular patch management and updates to protect against vulnerabilities.

15. Operational Excellence & Business Enablement

16. Service Delivery: Oversee the day-to-day operations and service delivery, ensuring they are not just efficient but also consistently enhance user satisfaction. Monitor service level agreements (SLAs) proactively to address performance issues.

17. Project & Change Management: Provide strategic oversight for all IT projects, ensuring they are delivered on time and within budget, with a clear focus on business outcomes.
18. Incident & Recovery: Lead and champion incident response efforts for security breaches or system failures, and develop a robust disaster recovery plan to minimize downtime.

Desired Skills & Experience

• Technical Expertise: 10+ years of experience in IT management, with a strong focus on access management, compliance, and network management.
• Strategic Acumen: Proven experience collaborating with senior leadership to align IT with organizational goals.
• Broking Infrastructure: Experience with setting up managing server-side and user-side Broking infrastructure (covering Trading systems, BCP / DR setup, Branch network, Dealer terminals, Exchange connectivity)
• IT Security: Understanding of the IT Security requirements emanating from SEBI and RBI, especially related to Broking and Internet Based Trading
• Framework Focus: A strong understanding of cybersecurity principles, risk management processes, and IT/security governance frameworks (e.g., COBIT, ITIL, ISO
• Leadership: A proven track record of building and managing successful teams and fostering a collaborative culture.
• Communication: Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Education: A Bachelor's degree in Computer Science, Information Technology, or a related field is required.