AM/DM - OPD Yashoda Hospital Hitech City

5 days ago

Hyderabad, Telangana, India Yashoda Healthcare Services Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Interested candidate can come as Walk-In to Hitech City Unit for Face to Face Interview

Role & responsibilities

  • Monitor and ensure registrations are done within TAT time and avoid crowding of people
  • Counsel patients for doubts and information about specialties/doctors
  • Managing crowd effectively and guiding them from time to time
  • To ensure that consultants are available as per OPD timings and appointment patients.
  • To have prior information about consultant leaves
  • To ensure op coordinators inform consultants about appointment patients without delay
  • Manage appointment patients with alternate solutions (reschedule in case of nonavailability of consultants)
  • Coordinate with Call center for appointments
  • To receive patient with care and provide information about Consultant's availability, appointment time etc.
  • To ensure proper registration process/corrections for new patients & enter the same in the system correctly.
  • To send the patient to ER and arrange for a consultant on priority basis if the patient's condition is critical.
  • To ensure OP coordinators escort the patient to Diagnostics for investigations.
  • Addressing queries & Solving problems of patients within least time and ensuring zero complaints
  • To ensure all records / documentation /MIS is maintained in OPD
  • To impart on the job trainings to the Coordinators / Executives
  • To monitor cleanliness and decorum in consultants rooms and OP patient areas

Preferred candidate profile

Presentable, Courteous, Proactive, Good Communication skills, Team Player, Multi-tasking abilities

Candidate from Healthcare / Diagnostics with relevant experience.

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