UX/CX Designer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

A UX Designer is responsible for crafting intuitive, accessible, and engaging digital experiences that meet user needs and align with business goals. This role blends user research, design thinking, prototyping, and cross-functional collaboration to deliver high-quality solutions across platforms.

Primary Responsibilities:

• User-Centred Research & Strategy
• Conduct user interviews, surveys, and usability testing to uncover pain points and opportunities
• Develop personas, journey maps, and scenarios to guide design decisions
• Translate research insights into actionable design strategies
• Design Execution & Prototyping
• Create wireframes, user flows, storyboards, and high-fidelity prototypes using tools like Figma, Axure, Sketch, and InVision
• Design intuitive interfaces that balance aesthetics, usability, and accessibility
• Iterate designs based on feedback from stakeholders and users
• Collaboration & Communication
• Partner with product managers, engineers, researchers, and accessibility experts to align on goals and deliverables
  
  Present design concepts and rationale to cross-functional teams and leadership
• Participate in design critiques and contribute to shared design systems
• Usability & Accessibility
• Ensure compliance with accessibility standards (e.g., WCAG 2.2 AA)
• Conduct usability evaluations and A/B testing to validate design effectiveness
• Advocate for inclusive design practices that consider health equity, literacy, and diverse user needs. [FW: Perfor...e comments]
• Design System Contribution
• Collaborate with design system teams to create reusable components and maintain consistency
• Document design patterns and contribute to evolving design libraries
• Continuous Improvement & Innovation
• Stay current with industry trends, tools, and best practices
• Experiment with new design approaches and technologies (e.g., AI-enhanced UX, low-code prototyping)

• Foster a growth mindset and mentor junior designers

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 2+ years of experience in UX design with a strong portfolio (Sr UX Designer)
• Proven expertise in design tools (Figma, Sketch, Photoshop, Axure)
• Proven solid grasp of design thinking, information architecture, and responsive design
• Proven excellent communication, collaboration, and stakeholder management skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.