Infrastructure Architect

We are looking for a Principal Infrastructure who can command, design, and operate a globally distributed production environment across the US, UK, and AU regions. This role is for an architect-level engineer who still loves to get their hands dirty — the kind of person who can both lead a SRE/DevOps team and SSH into a production node to trace issues.

About the Role

This role involves end-to-end control of our multi-region infrastructure (AWS + on-prem hybrid) spanning compute, VoIP, databases, monitoring, and automation.

Responsibilities

• Reliability and uptime for mission-critical communication systems handling millions of SIP sessions and HTTP requests daily.
• Management and mentorship of DevOps/SRE and Support Engineers, ensuring process maturity and on-call readiness.
• Responsibility for performance, scalability, and security across all environments.
• Decision authority on infrastructure architecture, cost optimization, and modernization initiatives.

Qualifications

• 10+ years in Infrastructure / DevOps / SRE roles
• Proven expertise running production-grade, multi-region environments in AWS.
• Deep understanding of networking, SIP signaling, NAT traversal, RTP, and media relay.
• Proficiency in Debian/Linux internals, kernel tuning, and packet tracing.
• Hands-on experience with WAF, ModSecurity, fail2ban, iptables, and system hardening.
• Solid background in Ansible, AWX, Python (2.7/3.x), and Bash scripting.
• Experience managing Grafana Loki, Prometheus, and alerting frameworks.
• Familiarity with Docker / Docker Compose / Terraform for repeatable infra.
• Prior leadership experience — leading cross-functional infrastructure teams in 24x7 environments.

Required Skills

• Architect, operate, and continuously improve AWS environments (EC2, EKS, RDS, Route 53, VPCs, IAM, S3, LAMDA, Cloudfront).
• Maintain multi-layer high-availability VoIP servers.
• Design and enforce multi-region DR and failover policies with automated recovery.
• Manage clusters for MariaDB, MongoDB, Redis, and RabbitMQ.
• Own and optimize Kamailio, Asterisk, RTPProxy, and RTPEngine stacks — ensuring consistent SIP routing, NAT traversal, and call resilience across regions.
• Build SIP-level observability: tracing dialogs, RTP flows, and registrations through Grafana, Loki, and sngrep pipelines.
• Lead continuous performance and load testing with SIPp and Playwright-based automation frameworks.
• Enforce multi-layer security using ModSecurity, fail2ban, IPTables, and real-time log-based intrusion prevention.
• Build proactive defenses against SIP scanning, brute-force attacks, and zero-day threats.
• Maintain end-to-end TLS, cert rotation, and infrastructure audit trails.
• Drive compliance with regional (US/UK/AU) data protection requirements.
• Manage a large-scale Grafana + Loki + Prometheus monitoring.
• Correlate VoIP, network, and application metrics for unified visibility.
• Build actionable alerts and dashboards for call traffic, system health, and anomaly detection.
• Implement distributed tracing and incident replay for debugging call failures.
• Maintain full configuration automation via Ansible + AWX with disaster recovery playbooks.
• Build self-healing routines for proxy or service recovery via scripts and cron jobs.
• Design CI/CD pipelines for infrastructure code, ensuring rapid, controlled deployments.
• Implement chaos testing and resilience benchmarking to proactively harden infrastructure.
• Lead a DevOps and Support Engineering team, setting standards for incident response, documentation, and reliability.
• Conduct performance reviews and mentor team members on debugging, SIP analysis, and cloud automation.
• Establish a culture of observability and ownership — no "restart and pray" mentality.
• Work directly with development teams (Laravel, , React) to ensure application-level readiness for scale.

Preferred Skills

• Experience with cloud-native technologies and microservices architecture.
• Familiarity with Agile methodologies and DevOps practices.