Product Operations Analyst

Company Description
IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit , or follow us on Twitter @IntegriChain and LinkedIn.

Job Description
What you'll bring to the table:

• Experience working with Jira, Confluence, and intermediate-level Google Sheets/MS Excel is required
• Working knowledge of Agile and Scrum techniques is desirable; some type of agile and/or scrum certification is a definite plus (CSM, SAFe, ACP, or similar)
• 2-3 years of experience working in an analytics or analyst role is desirable
• Previous experience working with multiple geographies/time zones is desirable
• Excellent verbal and written English communication skills are required

Qualifications
What this role entails:

• Responsible for the ongoing update and improvement of the Product Resource & Release Alignment data and database
• Owns gathering and updating Board of Directors KPI reporting on behalf of Product Management, R&D and IT/Cloud Ops
• Has a keen understanding of the Jira administrative functions and is able to assist with troubleshooting and general upkeep in Jira
• Ensuring the ICyte Jira dashboards and related BI functions are working as expected and using the data there for various reporting needs
• Jira roadmaps functional ownership and associated Portfolio Backlog maintenance
• Collects and analyzes product data to provide insights which inform product decisions.
• Creates and updates team metrics (quality, throughput/productivity, predictability, etc.) and prepares presentations of the data for others
• Being delivery-focused: always aware of expectations & challenges, suggesting creative solutions and helping to effect positive change

What success looks like in this role:

• Develops positive relationships with team members and leadership, and proactively works with all
• Regularly uses existing & designs new reporting/tools to help ensure teams are making necessary progress and to spot and address issues
• Has keen attention to detail; notices if something looks "off" and takes proactive action to validate and resolve issues
• Partners with Enterprise Agile / Technology Tools teams to help drive Agile maturity within the organization and optimize both the product management and product engineering operating models while enabling a metrics-driven culture
• Builds effective and productive relationships with peers and leadership
• Works well independently and does well with ambiguity, knowing when and where to seek help
• Good skills and knowledge of situational awareness, conflict resolution, continual improvement, empowerment, critical thinking, emotional intelligence, and increasing transparency

Additional Information

What does IntegriChain have to offer?

• Mission driven: Work with the purpose of helping to improve patients' lives
• Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off, 401(k) Plan with a Company Match to prepare for your future, Parental Leave, Student Loan Reimbursement and much more
• Robust Learning & Development opportunities including over 700+ development courses free to all employees.

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.