Operation Manager

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon is seeking Operation Manager for its Transportation team. In this role you will working closely with fulfillment centers (FCs) and sort centers (SCs), last mile (LMs) logistic partners and other stakeholders for smooth management of line haul operations across Amazon's middle mile network. The L4 manager will be the first POC for any operational escalation and will engage with the right stakeholders to resolve the issue & prevent recurrence. Apart from handling people (team of L3 and PA), the L4 manager will also drive deployment of solutions coming out from various improvement initiatives viz. VRID hygiene, Accruals improvement, In-transit loss reduction, Developing safety culture for Drivers, Truck Utilization improvement, New projects (Totes, PFS) etc. at zonal level. In BAU, he/she will be rostered in shifts for keeping a tab on operations & work on improvement projects.

Essential Functions

Carrier manager for coordination with NOC & carriers

• GB development initiatives
• Driving improvement KATA Opportunities:

o Truck utilization

o Carrier arrival performance at destination

o Accident analysis

• Prepare bridge for WBR
• BAU Ad-hoc Planning & analysis
• Coordinate with SLP & carrier to reduce in-transit losses
• Engage with Safety to improve yard & road safety
• Drive R4D training & adoption with carriers
• Manage and raise MR PO process
• Resolution of invoice queries (both Vendor/Amazon)
• PO Fund additions for on-time payments
• Maintain distance annexure & route codes
• Accruals Preparation
• Drive R4C adoption to improve carrier experience

o Pre-registration compliance

o LTR coding

o Load board

o Self-invoicing

o Driver assignment for R4D

• Align vehicle fleet plan with stakeholders (FC, SC, LM, SF)
• Input preparation for Automated Planning (such as MRO)

o Distance & Transit time inputs for all OD pairs

o Prepare manual vehicle plan as an input

o Run tool to optimize routes

o Analyze tool output for execution feasibility

o Re-configure vehicle run plan

o Work with NDC for necessary truck filter changes

• Lane level cube analysis to improve planning accuracy
• Prime Now & WHT Management

o Fleet planning based on forecast

o Accruals preparation

o Launch of new arc movements

• Data analysis & Execution of New Projects – SFC, Totes, etc.
• New SC, FC, Station Launches

o Pilot run & feasibility check

o Prepare vehicle fleet plan

o Carrier allocation

• ART Event execution

o GB training and ramp up before peak

o Re-routing of vehicles to increase vehicle turns

o In-transit break-down recovery/rescue planning

o Mechanic arrangement at Origins

o Vendor Control Tower Manning

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

• 1+ years of performance metrics, process improvement or lean techniques experience

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