TEMS Consulting

2 weeks ago

Bengaluru, Karnataka, India Infosys Full time US$ 80,000 - US$ 1,20,000 per year
Key Responsibilities:
  • Should have good knowledge and understanding on ITIL framework and ITSM processes e
  • g
  • Incident Management Problem Management Change Management Service Request Fulfillment Continuous Service Improvement etc
  • Experience working in IT Service Management tools e
  • g
  • ServiceNow Remedy JIRA etc
  • Hands on experience in change and deployment management in non production as well as production environments
  • Internal and external could service support PCF Azure Oracle Cloud Space creation User access Service configuration Coordination of Orgs Environment troubleshooting
  • SaaS Platform support HPS Salesforce Oracle etc
  • Coordination of setup integration Environment troubleshooting Configuration management Ongoing maintenance
  • Experience in functional and infrastructure health check automation in non production environments using open source tools like Selenium
  • Experience in APM tools Dynatrace AppDynamics Datadog Splunk SolarWinds
  • Knowledge on DevOps pipelines tool chains and their integration
  • ITIL V3 or V4 certification is an added advantage
Preferred Skills:

Technology->Architecture->Architecture - ITIL,Technology->Infra_ToolAdministration-ITSM->BMC Remedy ITSM->ITSM,Technology->Infrastructure Security->IT Service Management

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