Club House Manager
5 days ago
Key Responsibilities
- Manage all outsourced vendors and their staff at site
- Increase levels of food service quality and enhance overall ambiance of member/customer dining experiences.
- Help plan and approve marketing promotion activities for the food and beverage outlets.
- Assist in planning and implementing procedures for special club events and banquet functions.
- Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
- Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
- Address member and guest complaints and ensure that appropriate corrective actions are taken.
- Develop new and innovative ways in which to stimulate member activities and participation in Club events.
- Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
- Ensure a safe working environment for all employees.
- Review financial reports and statements to determine how Operations is performing against budgets
- Tours clubhouses and sales Centre on a daily basis speaking with employees, customers and residents to understand needs and assess operational opportunities.
- Security and safety of all residents and associates
- Develop systems and procedures that achieve higher cost efficiency and customer satisfaction
- Demonstrates urgency in response and handling of customer problems and complaints
- Strive to improve service performance.
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Assistant Front Office Manager
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