Club House Manager

6 days ago

Mumbai, Maharashtra, India Lodha Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities

  • Manage all outsourced vendors and their staff at site
  • Increase levels of food service quality and enhance overall ambiance of member/customer dining experiences.
  • Help plan and approve marketing promotion activities for the food and beverage outlets.
  • Assist in planning and implementing procedures for special club events and banquet functions.
  • Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
  • Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
  • Address member and guest complaints and ensure that appropriate corrective actions are taken.
  • Develop new and innovative ways in which to stimulate member activities and participation in Club events.
  • Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
  • Ensure a safe working environment for all employees.
  • Review financial reports and statements to determine how Operations is performing against budgets
  • Tours clubhouses and sales Centre on a daily basis speaking with employees, customers and residents to understand needs and assess operational opportunities.
  • Security and safety of all residents and associates
  • Develop systems and procedures that achieve higher cost efficiency and customer satisfaction
  • Demonstrates urgency in response and handling of customer problems and complaints
  • Strive to improve service performance.

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