Principal Program Manager

About Providence

Providence, one of the US's largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, 'Health for a better world', Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Best In-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation

Cybersecurity is responsible for appropriately protecting all information relating to its caregivers and affiliates, as well as protecting its confidential business information (including information relating to its caregivers, affiliates, and patients)

What will you be responsible for?

Planning & Initiation

• Define project scope and goals aligned with business objectives
• Identify stakeholders and establish communication plans
• Facilitate release planning and roadmap creation

Team Coordination & Facilitation

• Set up Agile ceremonies (e.g., sprint planning, retrospectives)
• Perform Scrum Masters role in their Projects
• Ensure cross-functional collaboration among development, QA, design, and business teams
• Remove impediments that block team progress

Execution and Monitoring

• Track sprint progress using tools like Jira, Azure DevOps
• Manage risks and dependencies across teams and projects.
• Ensure timely delivery of sprint goals and releases.

Continuous Improvements

• Facilitate retrospectives to gather feedback and drive improvements.
• Provide regular updates to leadership and stakeholders.
• Align expectations between business and technical teams.
• Manage scope changes and communicate impact transparently.

Stakeholder Communication

• Provide regular updates to leadership and stakeholders
• Align expectations between business and technical teams
• Manage scope changes and communicate impact transparently

Procurement

• Provide support for procurement of software, services and hardware
• Coordinate with Procurement and other stakeholders as part of Procurement process

Change Management

• Coordinate Change requests and Change tasks with required stakeholders

What would your day look like?

• Engage with clients & stakeholders – Align on program objectives, address challenges, and ensure seamless execution.
• Drive execution & delivery – Oversee cross-functional teams, resolve roadblocks, and ensure milestones are met.
• Analyze & optimize – Review program performance, identify improvement areas, and implement strategic solutions.
• Facilitate collaboration – Work across business, technology, and operations teams to drive alignment and efficiency.
• Provide strategic guidance – Offer insights on industry trends, process improvements, and technology adoption.
• Ensure risk management – Proactively identify and mitigate risks to keep programs on track.

Each day is dynamic, requiring a mix of leadership, problem-solving, and strategic thinking to drive successful outcomes.

Providence's vision to create 'Health for a Better World' aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization's success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.