Air Ticketing Executive

2 weeks ago

Malad Mumbai, India People Champions HR Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year
  • Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares
  • Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)
  • Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts
  • Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations
  • Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers
  • Stay updated with industry trends and airline policies to provide accurate and timely information to customers
  • Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction

Qualifications

  • Previous experience in a similar role or in the travel industry is preferred
  • Proficient in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo
  • Strong knowledge of airline codes, fares, and flight regulations
  • Excellent communication and customer service skills
  • Ability to multitask and work in a fast-paced environment
  • Attention to detail and accuracy in ticketing and reservation management
  • Familiarity with airline policies and procedures
  • Ability to handle difficult customer situations and provide effective solutions

Skills

  • Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo
  • Strong communication and interpersonal skills
  • Excellent problem-solving abilities
  • Attention to detail
  • Ability to work in a team
  • Knowledge of airline codes, fares, and flight regulations
  • Customer service orientation
  • Ability to handle stressful situations

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