Senior Engineer Consultant

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

*What you'll be doing…*
Are you passionate about crafting exceptional customer experiences through real-time personalization and journey orchestration? Do you thrive in a client-facing role where you can translate business needs into innovative solutions? If so, Verizon Business, a Fortune 50 leader in telecommunications, invites you to join our growing team as an Adobe Journey Orchestration Specialist

In this exciting role, you will be a key player in helping our internal clients leverage the power of Adobe Journey Orchestration to build, monitor, and optimize real-time, multi-channel customer journeys that drive engagement, loyalty, and business results. You will partner closely with various teams to understand their objectives and implement impactful journey strategies.

What You'll Do

• Collaborate closely with clients to define requirements and enhance customer experiences through real-time personalization and journey orchestration.
• Partner with clients to define use cases, customer journey strategies, and key performance indicators (KPIs).
• Design and build sophisticated customer journeys within the Adobe Journey Orchestration platform, incorporating various channels such as email, SMS, and push notifications.
• Configure and manage event-based triggers, segmentation, and real-time personalization within AJO.
• Design journey logic including suppressions, branching, and A/B testing opportunities to inform optimizations.
• Develop and execute journey monitoring frameworks to track performance, identify areas for improvement, and ensure optimal customer flow.
• Collaborate with marketing, IT, and analytics teams to ensure seamless data flows and omnichannel engagement.
• Support campaign performance analysis and recommend strategies for continuous optimization.
• Troubleshoot and resolve any technical issues related to journey implementation and execution.
• Document journey designs, configurations, and performance insights.
• Stay up-to-date with the latest features and best practices within the Adobe Experience Cloud ecosystem, particularly Adobe Journey Orchestration and Adobe Experience Platform.

You'll Need To Have

• Bachelor's degree in Marketing, Business, Computer Science, or a related field.
• 4 or more years in building and managing customer journeys using Adobe Journey Orchestration.
• Deep understanding of customer segmentation, real-time event-based triggers, personalization, and cross-channel message delivery (email, SMS, push notifications) principles.
• Strong analytical skills with the ability to interpret data, identify trends, and translate them into actionable insights.
• Proficiency in integrating Adobe Journey Orchestration with other Adobe Experience Cloud solutions (e.g., Adobe Analytics, Adobe Campaign, Adobe Experience Platform) and external systems.
• Excellent problem-solving and troubleshooting skills.
• A proactive and results-oriented mindset with a passion for delivering exceptional customer experiences.

Even better if you have one or more of the following:

• Adobe Journey Orchestration certification.
• Experience with SQL and data manipulation.
• Experience in the telecommunications industry.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.