Lead I

1 week ago

Thiruvananthapuram, Kerala, India UST Full time ₹ 9,00,000 - ₹ 12,00,000 per year

4 - 7 Years

3 Openings

Trivandrum

Role description

Job Title: Intake Analyst

Experience Range: 4–6 years

Hiring Location: Hyderabad (Bangalore/Chennai/Trivandrum/Cochin/Noida/Pune)

Must Have Skills
  • 4–6 years of experience in Release, Service Request, or Environment Coordination roles.
  • Strong experience with ticketing/ITSM tools such as ServiceNow, Jira, Remedy.
  • Ability to create Jira dashboards and track different metrics.
  • Familiarity with non-production environments (Dev, QA, UAT, Performance) and the SDLC lifecycle.
  • Strong communication and stakeholder management skills with experience supporting delivery teams.
  • Ability to assess usage patterns and indicative cost implications of requests.
Good to Have Skills
  • Telecommunication domain experience.
  • Understanding of end-to-end flow or architecture.
  • Testing background/experience to help in understanding E2E flows.
Key Responsibilities

Request Intake & Validation

  • Act as the single-entry point for all requests from project/product delivery teams.
  • Validate requests for completeness (scope, approvals, dependencies, timing).
  • Provide effort/usage/cost estimates to stakeholders before committing resources.
  • Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).

Coordination & Communication

  • Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations.
  • Proactively communicate request progress, blockers, and approvals to requestors.
  • Work with Environment Manager for demand forecasting and scheduling feasibility.
  • Align with Incident Manager on access/service requests.
About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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