Lead I
1 week ago
4 - 7 Years
3 Openings
Trivandrum
Role descriptionJob Title: Intake Analyst
Experience Range: 4–6 years
Hiring Location: Hyderabad (Bangalore/Chennai/Trivandrum/Cochin/Noida/Pune)
- 4–6 years of experience in Release, Service Request, or Environment Coordination roles.
- Strong experience with ticketing/ITSM tools such as ServiceNow, Jira, Remedy.
- Ability to create Jira dashboards and track different metrics.
- Familiarity with non-production environments (Dev, QA, UAT, Performance) and the SDLC lifecycle.
- Strong communication and stakeholder management skills with experience supporting delivery teams.
- Ability to assess usage patterns and indicative cost implications of requests.
- Telecommunication domain experience.
- Understanding of end-to-end flow or architecture.
- Testing background/experience to help in understanding E2E flows.
Request Intake & Validation
- Act as the single-entry point for all requests from project/product delivery teams.
- Validate requests for completeness (scope, approvals, dependencies, timing).
- Provide effort/usage/cost estimates to stakeholders before committing resources.
- Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).
Coordination & Communication
- Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations.
- Proactively communicate request progress, blockers, and approvals to requestors.
- Work with Environment Manager for demand forecasting and scheduling feasibility.
- Align with Incident Manager on access/service requests.
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
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