LCS Scaled Delivery Manager, gTech Ads Customer Support

1 week ago

Haryana, India Google Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Overview: As a candidate for the position, you will be responsible for providing support and technical services for customers across Google's Ad products stack. You will be part of the Scale Delivery team, focusing on delivering exceptional customer support operations to Google's top customers. Your role will involve collaborating with Sales, Product, and Engineering teams to enhance product quality and improve client experience. Key Responsibilities: - Drive the planning and oversee the delivery of day-to-day customer support operations for Google's key customers - Track key metrics such as CSAT, SLAs, escalation reduction, quality, cost efficiency, and utilization - Provide strategic recommendations to enhance operational effectiveness - Act as the primary point of contact for partners, engaging with them at an executive level - Manage relationships with senior stakeholders from support, product/tools, and sales teams - Develop and drive domain-level operations, partner, and scaling strategies - Identify areas for customer/seller experience improvements and optimize cost and workflow processes Qualifications Required: - Bachelor's degree in HR, Business, or a related field, or equivalent practical experience - At least 7 years of experience in a customer or client-facing role supporting logistics operations - Strong background in managing vendors in both domestic and international environments - Minimum of 5 years of experience in managing operations - Preferred qualifications include an MBA or Master's degree in a related field or a CSCMP certification - At least 7 years of experience utilizing data analysis to drive decision-making processes - Experience in data center equipment environments or computer component manufacturing is beneficial - Knowledge of SQL, analytics, and Operations Six Sigma certification is a plus - Excellent problem-solving skills and ability to apply structured thinking and logic to provide solutions to challenges,

  • Solutions Architect, Gtech, Ads Large Customer Sales

    1 week ago

    Gurugram, Haryana, India Google Full time

    **Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 5 years of experience as a Solutions Consultant, with a focus on digital advertising products. **Preferred qualifications**: - Experience in an online advertising role. - Experience in influencing stakeholders. - Familiarity with the advertisement serving industry and...

  • Gtech Business Solutions Architect

    1 day ago

    Gurugram, Haryana, India Google Full time

    **Minimum qualifications**: - Bachelor's degree in Computer Science, related technical field or equivalent practical experience. - 12 years of experience with customer-side web technologies (e.g., HTML, CSS, JavaScript), data analysis, and SQL/MySQL. - 12 years of experience managing projects and doing technical troubleshooting. **Preferred...

  • Solutions Expert

    1 week ago

    Gurugram, Haryana, India Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions. - 3 years of working experience on Google Ads (Search or Video). **Preferred...

  • Solutions Expert

    3 days ago

    Gurugram, Haryana, India Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions. - 3 years of working experience on Google Ads (Search or Video). **Preferred...

  • Search Solution Expert

    2 weeks ago

    Gurugram, Haryana, India Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions. **Preferred qualifications**: - 3 years of experience with Internet products and technologies. - Experience...

  • Solution Expert, Search

    2 weeks ago

    Gurugram, Haryana, India Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions. **Preferred qualifications**: - 3 years of experience with Internet products and technologies. - Experience...

  • Apps Solutions Expert

    3 days ago

    Gurugram, Haryana, India Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions. - 1 year of experience working in customer relationship development, account management, media consulting, or a...

  • ▷ 15h Left! Senior Associate, Strategy And Operations

    7 days ago

    Gurgaon, Haryana, India Jobted IN C2 Full time

    Note By applying to this position you will have an opportunity to share your preferred working location from the following Gurugram Haryana India Hyderabad Telangana India Minimum qualifications Bachelor s degree or equivalent practical experience 4 years of experience in management consulting sales operations business strategy investment banking venture...

  • Customer Support

    1 week ago

    Haryana, India Mazenet Solution Full time

    **Designation:Customer Support** **CTC: INR 3.5 LPA** **Job Location: Gurugram** **Training Duration: 3-4 Weeks** **Roles and Responsibilities**: Responsible for the end users Google Ads accounts. Stay updated with Google Ads trends. Provide new strategies to the end user for hassle-free Google Ads promotions. Interview Details: Mode: Virtual Level 1:...

  • Account Manager, Search Ads

    1 week ago

    haryana, India noon Full time

    About noonWe’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a (add title) who can help us move even faster.Noon’s...