LCS Scaled Delivery Manager, gTech Ads Customer Support
7 days ago
Role Overview: As a candidate for the position, you will be responsible for providing support and technical services for customers across Google's Ad products stack. You will be part of the Scale Delivery team, focusing on delivering exceptional customer support operations to Google's top customers. Your role will involve collaborating with Sales, Product, and Engineering teams to enhance product quality and improve client experience. Key Responsibilities: - Drive the planning and oversee the delivery of day-to-day customer support operations for Google's key customers - Track key metrics such as CSAT, SLAs, escalation reduction, quality, cost efficiency, and utilization - Provide strategic recommendations to enhance operational effectiveness - Act as the primary point of contact for partners, engaging with them at an executive level - Manage relationships with senior stakeholders from support, product/tools, and sales teams - Develop and drive domain-level operations, partner, and scaling strategies - Identify areas for customer/seller experience improvements and optimize cost and workflow processes Qualifications Required: - Bachelor's degree in HR, Business, or a related field, or equivalent practical experience - At least 7 years of experience in a customer or client-facing role supporting logistics operations - Strong background in managing vendors in both domestic and international environments - Minimum of 5 years of experience in managing operations - Preferred qualifications include an MBA or Master's degree in a related field or a CSCMP certification - At least 7 years of experience utilizing data analysis to drive decision-making processes - Experience in data center equipment environments or computer component manufacturing is beneficial - Knowledge of SQL, analytics, and Operations Six Sigma certification is a plus - Excellent problem-solving skills and ability to apply structured thinking and logic to provide solutions to challenges,
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Gurugram, Haryana, India Google Full time**Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 5 years of experience working in content, technology, support operations, or related fields. - Experience in content strategy, management principles, and data analysis. **Preferred qualifications**: - Experience formulating data-driven proposals and communicating the...
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Gurugram, Haryana, India Google Full time**Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 5 years of experience working in content, technology, support operations, or related fields. - Experience in content strategy, management principles, and data analysis. **Preferred qualifications**: - Experience formulating data-driven proposals and communicating the...
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Gurgaon, Haryana, India Jobted IN C2 Full timeNote By applying to this position you will have an opportunity to share your preferred working location from the following Hyderabad Telangana India Gurugram Haryana India Minimum qualifications Bachelor s degree in Business Logistics Operations Engineering a related field or equivalent practical experience 5 years of experience managing...
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Data Scientist, Gtech Ads Solutions
7 days ago
Gurugram, Haryana, India Google Full time**Minimum qualifications**: - Bachelor's degree in Statistics, Engineering, Science, or equivalent practical experience. - 3 years of experience using analytics to solve product or business problems with coding (e.g., Python, R, SQL), querying databases or statistical analysis. **Preferred qualifications**: - Experience in delivering insights from Machine...
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Gurugram, Haryana, India Google Full time**Minimum qualifications**: - Master's degree in a quantitative discipline such as Statistics, Engineering, Sciences, or equivalent practical experience. - 3 years of experience using analytics to solve product or business problems, coding (e.g., Python, R, SQL), querying databases or statistical analysis, or a relevant PhD degree. **Preferred...
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Digital Marketing Strategist, Gtech
7 days ago
Gurugram, Haryana, India Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions. - 4 years of experience in a client-facing role working with partners across multiple...
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Performance Solutions Expert
1 week ago
Gurugram, Haryana, India Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions. - 4 years of experience in a client-facing role working with partners across multiple...
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Search Solution Expert
4 hours ago
Gurugram, Haryana, India Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions. **Preferred qualifications**: - 3 years of experience with Internet products and technologies. - Experience...
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Digital Marketing Strategist
7 days ago
Gurugram, Haryana, India Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience in digital marketing, sales, and multi-functional project management leadership with customer impact. **Preferred qualifications**: - Experience in implementing, optimizing and managing digital advertising campaigns, as well as managing,...
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Digital Marketing Strategist
4 hours ago
Gurugram, Haryana, India Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience in digital marketing, sales, and multi-functional project management leadership with customer impact. **Preferred qualifications**: - Experience in implementing, optimizing and managing digital advertising campaigns, as well as managing,...
