
Product Owner
18 hours ago
Job Summary:
We are seeking an experienced and highly motivated Product Owner with a strong background in Salesforce Health Cloud, Experience Cloud, and Service Cloud. The ideal candidate will have at least 8 years of experience in product ownership roles and will play a critical part in shaping CRM and patient/member engagement solutions for healthcare clients.
Experience working with Agent Force is a strong plus, as we look to expand adoption of this emerging technology in Salesforce ecosystems.
Required Skills & Experience:
- 8+ years of total experience as a Product Owner, preferably in healthcare or life sciences domains.
- Deep hands-on experience with:
- Salesforce Health Cloud (care programs, patient timelines, care plans)
- Salesforce Experience Cloud (portals, communities)
- Salesforce Service Cloud (case routing, omni-channel support)
- Experience working in Agile/Scrum teams and writing clear, testable user stories.
- Strong understanding of healthcare workflows, payer/provider operations, and patient/member engagement.
- Experience managing end-to-end delivery of Salesforce projects in an enterprise environment.
- Excellent documentation, communication, and stakeholder management skills.
- Familiarity with tools like JIRA, Confluence, Figma, Lucidchart, or similar.
Nice to Have / Preferred Skills:
- Experience with or exposure to Agent Force – a plus.
- Salesforce certifications (one or more preferred):
- Health Cloud Consultant
- Experience Cloud Consultant
- Service Cloud Consultant
- Certified Scrum Product Owner (CSPO) or PSPO
- Familiarity with Salesforce Flow, Lightning Components, API integrations (FHIR, HL7).
- Experience working in a global delivery model (onsite-offshore coordination).
Roles and Responsibilities
- Act as the Product Owner for Salesforce Health Cloud, Experience Cloud, and Service Cloud implementations.
- Translate business needs into detailed user stories, process flows, acceptance criteria, and functional specifications.
- Own and manage the product backlog, prioritize requirements based on business value, stakeholder input, and technical constraints.
- Collaborate with UX, architecture, development, and QA teams to ensure successful delivery of Salesforce-based solutions.
- Support implementation of care management, patient/member portals, case management, provider engagement, and service workflows.
- Lead requirements workshops, design sessions, and UAT cycles with business users and delivery teams.
- Ensure solutions align with HIPAA, GDPR, and healthcare compliance requirements.
- Act as a communication bridge between stakeholders, users, and technical teams across geographies and time zones.
- Stay up to date with new Salesforce features, including Agent Force, and assess opportunities to apply them in client environments.
- Assist with roadmap development, release planning, and continuous improvement initiatives.
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