Councellor (Females)

2 days ago

Thrissur, Kerala, India IRISH EXPERT LLP Full time

Job Description:-

Ø Manage a large amount of Inbound and outbound calls in a timely manner.

Ø Enter new customers' information into the system.

Ø Identifying Students'/Parent's needs, clarifying information and giving proper suggestions.

Ø Meet personal/team targets.

Ø Taking part in timely training and other learning opportunities to expand organisation knowledge.

Ø Building lasting relationships with customers and other team members based on trust and reliability.

Ø Document all call information according to standard operating procedures.

Ø Identify and assess customers' needs to achieve satisfaction.

Ø Build sustainable relationships and trust with customers through open and interactive communication.

Ø Provide accurate, valid and complete information using the right methods/tools.

Ø Handle customer complaints, and provide appropriate solutions and alternatives.

Ø Keep records of customer interactions, process customer accounts and file documents.

Ø Follow communication procedures, guidelines and policies.

Ø Interdepartmental coordination

Ø Inbound Calls - Customer Queries, Service Calls, Complaint Registration

Ø Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up

Ø Email - Answer queries, Quotations

Ø Chat - Online chat discussions with customers regarding queries about products, delivery schedules, placing orders

Ø Coordinate with the delivery team and the customers during the actual delivery

Qualification:

Job Type: Full-time

Pay: From ₹15,000.00 per month

Ability to commute/relocate:

Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

Work Location: In person