IT IS_Service Desk | Walkin | 3-4 Years | Hyd | 15 Nov
2 weeks ago
Interview Mode: Face-to-face
Work Arrangement: On-site (Work from Office)
Good verbal and written communications skills
Must be able to enunciate clearly over the telephone
Must be able to interpret a customers needs, communicate clearly and concisely via e-mail have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities Minimum of two years practical experience in the computing industry and corporate service-desk computing environment 7 by365 availability is required. 24x7 shift model Good troubleshooting skills in Windows 10 OS, MS Office tools, Mail Client (Outlook), Printers and basic networking Requires experience with two or more of the following Windows based OSs and basics of UNIX or Linux operating system
Preferred Qualifications
Bachelors degree required Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferably in Service Desk environment Customer service, technical training and or industry standard certifications preferred Contact Center experience will be a plus
Education - Required Bachelors Masters degree in any stream
Keywords Service Desk, Helpdesk, Technical support .
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