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Customer Support Executive
2 weeks ago
Roles and Responsibilities
- Demonstrated ability to deliver excellent customer service and resolve issues with good judgment and effectively handle customer complaints and escalations.
- Excellent analytical abilities for troubleshooting complex issues and providing accurate, effective solutions.
- Skilled at coordinating with cross-functional teams and proficient in taking proactive follow-ups to ensure timely and complete resolution for customers.
- Comfortable and capable of simultaneously managing calls, emails, and chats in a dynamic, inbound customer support environment.
- Strong communication skills, both verbal and written, with a friendly, professional tone and empathetic tone.
- Ability to quickly adapt to a fast-paced, technologically advanced environment and comfortable learning new systems and platforms.
- Strong organizational skills, and the ability to effectively prioritize tasks and manage workload.
- Demonstrated ability to accurately track and maintain end-to-end customer conversations and solutions in CRM/ticketing systems for future assistance and insights.
Preferred candidate profile
- Minimum of 2 years of work experience in Broking industry, effectively handling client interactions across voice (phone calls) and non-voice (email, chat, ticketing system) channels.
- NISM Certifications (e.g., Equity Derivatives, Securities Operations & Risk Management) are a significant advantage.
- Basic stock market knowledge and financial instruments are mandatory.
- Genuine desire and passion to help and assist customers, coupled with a deep commitment to ensuring their happiness and satisfaction.
