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Quality Analyst

2 weeks ago

Hyderabad, Telangana, India Promantra Synergy Solutions Full time US$ 90,000 - US$ 1,20,000 per year

Positions:

Quality Analyst - Charge Entry-2

Job Responsibilities:

Meet daily with Team leaders/Supervisor and/or teammates to review previous day quality results.

• Highlight potential issues in the operations to management

• Work closely with new hires, anyone new to a process, or having difficulty with errors to ensure quality work is produced in future.

• Trending errors to determine training opportunities

• May provide small group or on-on-one training/cross-training

• Develop recommendations for corrective action based on quality issues

• Maintain current knowledge of billing requirements and system practices. This also includes making recommendations for new procedures.

• Maintain and update Business Rule and Standard Operating Procedures as needed

• Must be able to meet established production and quality standards.

• May be working processes in times of backlog to help team maintain production requirements.

• Maintain and track accuracy rates for all customers.

Requirements:

• 3+ years Medical Healthcare billing or Healthcare billing customer service experience

• Proficiency in Microsoft Word and Excel as well as Internet/Web applications

• Strong knowledge of Medical Billing System processes and the Revenue Cycle Management with a demonstrated understanding of how system impacts patient, client and insurance billing.

• Must possess excellent interpersonal skills and the ability to work with others in a positive manner in both written and verbal communication.

• High degree of accuracy, attention to detail, and organizational skills.

• Excellent problem solving and decision-making skills.

• Ability to work in a fast paced environment and meet deadlines