Engineer/Sr Engineer/Asst Mgr

2 days ago

Mumbai Navi Mumbai Pune, India BVR People Consulting Full time US$ 60,000 - US$ 1,20,000 per year

Role & responsibilities

  • Represent the organization at service-related trade exhibitions, industry forums, and customer events.
  • Visit existing customers and identify potential clients to promote and sell service contracts, maintenance packages, and value-added service offerings.
  • Achieve assigned service sales targets by developing strong customer relationships and up selling service solutions.
  • Handle customer issues, service requirements, and technical/commercial queries to ensure prompt and effective resolution.
  • Provide technical solutions, maintenance recommendations, and clarifications to customers, ensuring high satisfaction levels.
  • Prepare and submit service quotations/proposals to customers within agreed timelines through effective planning and time management.
  • Ensure proper documentation such as service agreements, annual maintenance contracts (AMC), and approvals are completed accurately.
  • Follow up for timely advance and periodic payments as per service contract terms.
  • Implement and adhere to Quality Management Systems in all service delivery processes.
  • Coordinate smooth handover of service projects or maintenance tasks to the Field Operations/Service Delivery Team.
  • Update service project status and contract details in ERP on time.
  • Monitor and ensure completion of all service-related contractual formalities within defined cycle time.
  • Maintain compliance with all ISO processes and documentation requirements.
  • Undertake any other service sales or customer support activity as assigned by Management.

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