Customer Relationship Officer

3 days ago

Kodambakkam, Tamil Nadu, India Crest climber software solution pvt ltd Full time ₹ 11,20,00,000 - ₹ 14,40,00,000 per year
  • A Customer Relationship Officer (CRO) is responsible for building and maintaining strong, positive relationships with clients by serving as their primary point of contact for inquiries, issues, and support. Key duties include resolving customer queries, ensuring customer satisfaction, managing client accounts, and collaborating with internal teams to improve the overall customer experience. The role requires excellent communication and problem-solving skills, along with familiarity with customer relationship management (CRM) systems. Key responsibilities
  • Customer communication: Serve as the main point of contact for customer inquiries, complaints, and feedback across various channels like phone, email, and live chat.
  • Relationship management: Develop and maintain strong, long-term relationships with existing clients to foster loyalty and encourage repeat business.
  • Problem-solving: Address and resolve customer issues, providing timely and effective solutions and ensuring a positive customer experience.
  • Account management: Maintain accurate records of customer interactions and transactions in a CRM database.
  • Feedback and improvement: Monitor customer feedback, analyze data to identify trends, and provide insights to relevant teams for service and product improvements.
  • Sales support: Identify opportunities to upsell or cross-sell services and support customer retention initiatives.
  • Collaboration: Work with other departments, such as sales, marketing, and logistics, to optimize the customer journey.
  • Market awareness: Research competitors to understand their offerings and help position the company's products or services more effectively. Required skills and qualifications
  • Communication: Excellent verbal and written communication skills, with the ability to adapt style to different audiences.
  • Client focus: A strong ability to understand and meet the needs of clients.mProblem-solving: Sound judgment and the ability to make good decisions based on analysis.
  • Technical proficiency: Familiarity with CRM software and other relevant systems for tracking customer interactions.
  • Interpersonal skills: Adaptability, empathy, and the ability to build rapport with a variety of people.
  • Experience: Previous experience in a customer-facing role is often required, and a bachelor's degree in a related field like business or
  • Tamil candidates only

Job Type: Full-time

Pay: ₹9, ₹30,135.99 per month

Benefits:

  • Food provided

Work Location: In person

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