Call Centre Manager
14 hours ago
Job Summary:
We are hiring an experienced and dynamic Call Center Manager to lead and oversee our customer service operations. The ideal candidate will be responsible for ensuring smooth call center functioning, achieving service and performance objectives, training and developing representatives, and driving continuous improvements in processes to enhance the overall customer experience.
Key Responsibilities:
Customer Service Excellence:
Ensure exceptional customer service delivery by managing daily call center operations.
Develop and implement strategies to enhance customer satisfaction and retention.
Team Leadership & Development:
Lead, coach, and mentor call center representatives to achieve individual and team performance goals.
- Provide regular training opportunities on products, services, and troubleshooting techniques.
Foster a positive and collaborative work environment.
Data Analysis & Process Improvement:
Analyze call center data and performance reports to identify trends and improvement opportunities.
- Implement process enhancements and best practices to improve efficiency and customer experience.
- Prepare and present regular performance and productivity reports to senior management.
How to Apply: Interested candidates share their updated resume
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