CashApps Collections

Open for US Shift - 6:00PM to 3:00AM

Responsibilities

Collections

Key Responsibilities

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The duties of a Collections Associate includes collection calls and sending reminders via email.

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Providing customer service regarding collection issues, process customer refunds, process and review accounts adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

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Accountable for reducing delinquency for assigned accounts.

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Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

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Establish and maintain effective and cooperative working relationships with Billing and cash applications team.

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Review and Release orders

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Analyze Credit report and provide recommendations to controller for credit worthiness

Requirements

Essential Functions

· Weekly and monthly reporting to direct supervisor

· Monthly Delinquency notices

· Processing monthly credit memos and the appropriate reporting

· High volume phone calls to assigned delinquent customers

· Reconcile customer disputes as they pertain to payment of outstanding balances that are due

· Internal and External customer interface

· Participate in team planning meetings

· Meet defined department goals and activity metrics

Required Skills

· years High Volume corporate Collections and Credit Analysis experience.

· Knowledge of Credit Management and Collections procedures

· Commitment to excellent customer service

· Excellent written and verbal communication abilities

· Ability to prioritize and manage multiple responsibilities