Senior Technical Consultant

Company: Large Software company

Location: Bangalore

• Full-time
• Employee Type: Regular
• Region: APAC - Asia Pacific
• Work Persona: Flexible

Job Description

What you get to do in this role:

The Customer Excellence Group 
Senior
Technical Consultant
is responsible for configuring the company-specific Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

• Lead workshops with customers/ partners to assess current processes and establish future-state processes.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver company platform Technology Workflows solutions with a technical architecture designed for long-term success and following company technical standards and leading practices.
• Provide prescriptive guidance and leadership for code review developed by partner or customer employees.
• Advise customers on how to use the company's Platform's capabilities to improve their business processes while adhering to company/platform Best Practices.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills/certifications in ITOM (Discovery, Event Management, Service Mapping, HLA and Cloud Provisioning and Governance), ITAM (Hardware, Software, and Enterprise Asset Management), and IT Service Management.
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
• Promoting continuous improvement practices for delivery/engagement materials.
• Supporting specific pre-sales activities when required.
• Providing training and mentoring to other members of the delivery team and partner ecosystem upon request

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 8+ years' experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50% and Ability to work outside of local time zone preferably nighttime IST
• Initiative - Proactive, self-motivated, and self-directed.
• Dedication and commitment to customer success.
• Creative with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Relevant Certified Administrator (CSA)
• Relevant Certified Implementation Specialist (CIS) certifications in aligned workflow
• Experience working collaboratively and with Agile methodology

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