Business Operations Analyst

Company
Qualcomm India Private Limited

Job Area
Operations Group, Operations Group > Business Operations

General Summary
Sales Operations Analyst
Location: Hyderabad, Telangana
Job Area: Operations Group, Sales Operations
General Job Summary:
The role is responsible for internal support to Qualcomm's Worldwide Customer Service and Sales Teams enabling these external facing teams to provide world-class support regarding Qualcomm's products and services. The ideal candidate will be passionate about delivering and cultivating excellent internal customer service throughout the organization. Responsibilities include but not limited to the following activities: Order management, account/regional forecast demand planning, and overseeing activities related to Product Change Notifications (PCNs), Return Material Authorizations (RMAs), and other key duties. Must be savvy and quick to learn and adjust to all Qualcomm business applications such as Oracle ERP, Rapid Response, SAP, Sales Force, Agile and others as they are integrated into the business, as well as effectively adapt to new processes as they are rolled out.

Key Duties & Responsibilities:
Utilizing Qualcomm systems, manages delegated customer service and support activities including but not limited to forecasting, order management, supply demand changes, PCN, RMA, export compliance, product commercial information.

• Provides internal support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support
• Tracks and reports to CS and Sales overall regional forecast accuracy analysis, and forecast consumption
• Order Management (Purchase Order Entry, Change Orders and scheduling), proactively manages & monitors customer orders and shipments, resolving any internal issues on the account before shipment
• Monitors and supports sales efforts (such as demand changes, product compliance details, and environmental) as delegated by the Regional CS/Account Management Team
• Communicate with related parties such as Quality, Engineering, RMA team, Finance, analyze data, identify trends, and submit RMA request when needed
• Has thorough knowledge of all business systems, processes and procedures and should be able to provide training to other team members, when requested
• Performs other related duties as delegated from world-wide CS Team

Job Specifications

• Advanced Computer proficiency of Microsoft suite (Excel, Word, PPT, MS Teams). Previous experience of Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is an advantage
• Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions
• Effectively and quickly adapts to new systems, processes, and policies
• Ability to remain calm under pressure
• Exercises analytical skill within generally defined practices using a variety of sources to find solutions
• Be results oriented with great attention to detail
• Strong multitasking skills with the ability to prioritize own work and respond to ad hoc requests as needed; able to make quick and accurate decisions
• Must have demonstratable communications skills, being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures. Must be able to contribute proactively during meetings
• Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to customers to explain issues, gain insights and develop connections. May represent the department as a prime contact for special projects
• Should be open to support the team in APAC/Europe time, when required

Education/Experience

• Requires minimum 3+ years of related experience in Customer Service in a technology-oriented industry. Semiconductor industry preferred.
• Bachelor's degree in business administration, Supply Chain, Finance, Operations, or related field and 2+ years of business operations or related experience.
• Excellent in ERP tools like Oracle, SAP and or Salesforce
• Strong analytical, problem solving and conceptual skills.
• Strong written and verbal communication skills.

Minimum Qualifications

• Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 2+ years of business operations or related experience.

OR

High School Diploma or equivalent and 4+ years of business operations or related experience.

Applicants
: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability- or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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If you would like more information about this role, please contact Qualcomm Careers.