Mega Walkin For Customer Services

21 hours ago

Chennai, Tamil Nadu, India IRIS KPO Resourcing Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role Overview

The Support Desk Triage Specialist plays a pivotal role in ensuring efficient and effective management of incoming support cases. This position is responsible for prioritizing and allocating cases, monitoring progress, and maintaining compliance with established service level agreements (SLAs). The primary objective is to expedite ticket resolution, maintain high customer satisfaction, and ensure adherence to internal ticket management protocols.

Key Responsibilities

  • Review and ensure daily adherence to the case management highlight report, proactively identifying areas requiring attention.
  • Allocate unassigned support cases based on priority and submission date, with special attention given to escalated and high-risk cases.
  • Manage red triangle case assignments, ensuring these critical cases are addressed promptly and in accordance with established procedures.
  • Follow up with customers every 24 hours to expedite ticket progress and closure, maintaining communication in line with SLA requirements.
  • Chase development team responses on pending tickets to facilitate timely resolution and avoid SLA breaches.
  • Own and progress support and development complaints, ensuring all actions remain within SLA and are appropriately documented.
  • Escalate P1 (Priority 1) tickets immediately upon logging, ensuring rapid response and ongoing SLA compliance.
  • Maintain ongoing compliance with ticket housekeeping rules, including timely updates, status changes, and accurate record-keeping.
  • Monitor telephone queues and assist with call assignments as needed, particularly when SLAs are at risk due to increased call volume or delayed responses.

Required Skills and Qualifications

  • Proven experience in a support desk, helpdesk, or IT service management environment.
  • Strong organizational and prioritization skills, with the ability to manage multiple cases simultaneously.
  • Excellent written and verbal communication skills for effective customer and team interactions.
  • Demonstrated ability to work under pressure and meet tight deadlines.
  • Familiarity with case management systems and SLA protocols.
  • Attention to detail and commitment to maintaining accurate records.
  • Problem-solving mindset, with a proactive approach to resolving issues and escalating when necessary.

Performance Metrics

  • Adherence to daily highlight report and case management protocols.
  • Percentage of cases allocated and resolved within SLA timelines.
  • Frequency and quality of customer follow-ups and communications.
  • Timeliness in escalating priority tickets and managing critical case assignments.
  • Compliance with ticket housekeeping and documentation standards.
  • Effectiveness in monitoring and assisting with telephone queue assignments to prevent SLA breaches.

Required Skills:

  • Excellent Verbal and written communication skills.
  • 1 - 5 Years of experience in international voice
  • Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation.
  • One Way - Drop facility will be provided for female employees

  • Mega Walkin

    1 week ago

    Chennai, Tamil Nadu, India Equitas Small Finance Bank Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Dear Candidates,Greetings from Equitas Bank,We are conducting Mega Walkin Drive on Saturday (11 Oct 2025) for BDO CASA roleRole & responsibilitiesIdentify potential catchment areas of potential retail liabilities customers for Equitas Bank.Build a database of customer leads through references, opening stalls in areas where there are higher number of...

  • Sales Consultant

    15 hours ago

    Chennai, Tamil Nadu, India QuantumPulse Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for Sales Consultant who is having experience in Car Sales and Service and A Mega Walkin Drive happening on 18 Oct 2025 from 10 AM to 4 AM, freshers can also apply, If you are interested please do share resume to

  • MEGA Walkin

    2 weeks ago

    Chennai, Tamil Nadu, India Alldigi Tech Full time ₹ 2,20,000 - ₹ 3,60,000 per year

    Alldigi tech is hiring for International Non voice - US Banking process (Freshers also applicable)Kindly, Walk-In directly to below address Mode of Work- Work from officeShift timings : US Shift - NightshiftNo of Openings: 100Interview timings: 11:00 PM to 04:30 PM (Monday - Friday) (Only face to face interview - No telephonic)Address: 46C, Velachery Main...

  • MEGA Walkin

    20 hours ago

    Chennai, Tamil Nadu, India Alldigi Tech Full time ₹ 2,20,000 - ₹ 3,00,000 per year

    Alldigi tech is hiring for International Non voice - US Banking process (Freshers also applicable)Kindly, Walk-In directly to below addressMode of Work- Work from officeShift timings : US Shift - NightshiftNo of Openings: 100Interview timings: 12:00 PM to 04:30 PM (Monday - Friday) (Only face to face interview - No telephonic)Address: 46C, Velachery Main Rd,...

  • Walkin Interview For Customer Service-Non Voice @ Chennai PSK

    18 hours ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Greetings From TCSCurrently we have open positions for the role of Citizen Service Executive at Chennai Passport Seva Kendras.Eligibility Criteria:1. Candidate should have Minimum 2 years of experience in Data Processing\Data Entry.2. Required Qualification - BA, BBA, BBM, B.Com, B.Sc., BCA .3. Good communication and interpersonal skills4. Good customer...

  • Mega Walkin drive For Non Certified HCC Coder

    1 week ago

    Chennai, Tamil Nadu, India Access Healthcare Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Greetings from Access HealthcareWe have an opportunity for Non certified HCC coders.- Minimum 6 months - 2 years- Work Location:Chennai; no WFH will be provided.- Interview Mode: Walkin InterviewWalkIn Date - Nov 1 2025Send an updated resume, a recent photo, Aadhar card with thementioned details to WhatsApp, and your interview will be scheduled.For any other...

  • Urgent Hiring For EMI Processing executive

    5 days ago

    Chennai, Tamil Nadu, India HDB Financial Services Full time ₹ 1,25,000 - ₹ 1,50,000 per year

    Greetings from HDB Financial services Ltd .Mega walkin drive conducted our HDB Towers - Chennai .Urgent Hiring for EMI Processing executive - ChennaiFreshers also applicable Experience Also Apply for this JobFreshers Salary : 12500 to 15000 K for Take homeCibil Mandatory : 700Age Mandatory : Max 32 years .Role & responsibilitiesEngage and assist walk in...

  • Urgent Hiring For EMI Processing Executive

    5 days ago

    Chennai, Tamil Nadu, India HDB Financial Services Full time ₹ 1,26,000 - ₹ 1,44,000 per year

    Greetings from HDB Financial services Ltd .Mega walkin drive conducted our HDB Towers - Chennai .Urgent Hiring for EMI Processing executive - ChennaiFreshers also applicable Experience Also Apply for this JobFreshers Salary : 12500 to 15000 K for Take homeCibil Mandatory : 700Age Mandatory : Max 32 years .Role & responsibilitiesEngage and assist walk in...

  • Urgent Hiring For

    4 days ago

    Chennai, Tamil Nadu, India HDB Financial Services Full time ₹ 1,25,000 - ₹ 1,50,000 per year

    Greetings from HDB Financial services Ltd .Mega walkin drive conducted our HDB Towers - Chennai .Urgent Hiring for EMI Processing executive - ChennaiFreshers also applicable Experience Also Apply for this JobFreshers Salary : 12500 to 15000 K for Take homeCibil Mandatory : 700Age Mandatory : Max 32 years .Role & responsibilitiesEngage and assist walk in...

  • Customer Support Representative

    3 days ago

    Chennai, Tamil Nadu, India HCLTech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    HCL Tech - Mega Walkin Drive for Freshers _ 22nd May 25Designation: Customer Service AssociateAny Freshers can walk in for the interviews. (Arts and Science, MBA, MA, MSC, M.com Also can apply)2025 Passed outs can walk in with final semester result copy is mandatory.Educational Qualification: Graduate in any stream.Qualifications which are not eligible to...