Software Development Engineer in Test II

About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

About the Role:

Workflows in HighLevel are at the core of our automation platform, powering critical user journeys like lead follow-ups, client onboarding, appointment scheduling, and more. They integrate deeply with multiple modules like Contacts, Calendars, Email, SMS, Calls, Triggers, Webhooks, and external APIs. This makes them highly complex and dynamic.

As an SDET for Workflows, you'll be validating these end-to-end flows, ensuring reliability at scale, and working closely with both backend and UI components. This is a high-impact role with deep testing challenges and tight collaboration across cross-functional teams.

Requirements:

• 3+ years of experience in software testing, preferably in SaaS/web applications
• Strong knowledge of API testing and performance testing (Postman, JMeter, or equivalent)
• Understanding of HTML, CSS, JavaScript, and browser debugging tools
• Hands-on experience with test automation frameworks (Selenium, Playwright, Cypress, or similar)
• Good programming skills in at least one language (Java, Python, , or Ruby)
• Solid understanding of OOP concepts and design patterns
• Experience with source control (Git or SVN)
• Knowledge of Agile software development (Scrum/Kanban) and the QA role within it
• Strong organisational and problem-solving skills, with the ability to manage multiple test executions

Responsibilities:

• Take ownership of the quality of deliverables, including new features and enhancements
• Collaborate with product managers and engineers to understand requirements and user workflows
• Design and execute efficient manual test cases, including functional, regression, and exploratory testing
• Build and maintain automation test scripts for UI and API validations (using Selenium, Playwright, or equivalent)
• Identify and address QA process bottlenecks, driving continuous improvements
• Participate in sprint ceremonies, bug triages, and release readiness discussions
• Track, report, and validate defects using defect management tools
• Support integration testing with external APIs (e.g., Shipday, proprietary delivery software)
• Ensure high-quality test execution in Agile (Scrum/Kanban) environments
• Work closely with senior SDETs and developers to scale automation and adopt best practices

Nice to have Skills:

• Exposure to white box and black box testing approaches
• Familiarity with CI/CD pipelines and cloud environments
• Prior experience with automation in distributed systems or API-heavy applications
• Basic knowledge of performance/security testing concepts

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.