Warehouse Manager

Role SummaryOwn end-to-end warehouse operations. Ensure that every inbound shipment is received and recorded correctly, every outbound shipment is picked/packed/shipped on time, inventory remains accurate, and daily reports are sent without fail. Handle wrong items, not-received cases, and all RTOs. Drive daily dispatch priorities and proactively raise low-inventory alerts.Key Responsibilities1) Inbound (Product In)Plan and receive all incoming shipments against PO/ASN.Conduct count & quality checks; create GRN within SLA.Raise discrepancy notes immediately: Wrong Item , Short/Excess Qty , Damaged , Not Received (NR) ; coordinate with vendor and accounts for closure.Label, bin, and put away stock on the same day (or within 24 hours).2) Outbound (Product Out)Convert orders to pick lists; assign pickers and packers.Follow dispatch priority : prepaid > promised-today > ageing> standard.Ensure correct item, batch/SKU, and quantity; seal and manifest parcels.Handover to the courier with proper documentation and E-way bills (as applicable).3) Inventory ControlMaintain ≥ 99% inventory accuracy between physical and system stock.Run daily cycle counts, weekly ABC counts, and monthly wall-to-wall counts.Investigate variances the same day; update the system after approval.Set and monitor reorder levels ; send low inventory alerts to Purchase/Sales with recommended reorder quantity.Quarantine and track damaged/expired/blocked stock.4) Returns & RTOReceive and inspect RTO/Customer Returns ; record reason codes.Decide restock / rework / scrap and update inventory accordingly.Share weekly RTO summary with reasons and actions (packaging, address, courier issue, customer refusal, etc.).5) Daily Reporting & DocumentationSendEnd-of-Day (EOD)report by [set time] covering:Opening vs Closing stock, Inbound GRNs, Outbound shipments, RTO received.Discrepancies raised (Wrong Item, NR/Short, Damage) and status.Low-stock SKUs (below reorder), stockouts, pending picks, courier pickups missed.SLA metrics: pick accuracy, dispatch on-time %, cycle count coverage, shrinkage.Maintain all records: GRN, DC/Challan, Pick/Pack sheets, Courier Manifests, RTO logs.6) People, Process, and SafetyLead and train the warehouse team on SOPs.Plan shifts, overtime, and leave to meet volume.Keep the floor clean and safe; enforce PPE and material handling rules.Conduct weekly toolbox talks; report incidents/near misses.7) Systems & CoordinationWork in WMS/ERP (e.g., Tally/Zoho/other) and spreadsheets.Coordinate with Purchase (reorders), Sales/CS (order promises), Finance (claims/shortages), Vendors, and Couriers.KPIs (Targets)Inventory accuracy ≥ 99%Pick/pack accuracy ≥ 99.5%Orders dispatched within SLA ≥ 98%Put-away within 24 hours ≥ 100%RTO rate ≤ [x]% with reason analysis weeklyCycle count coverage 100% by month-end; shrinkage ≤ [x]%Discrepancy (wrong/NR/short) closure within 48 hoursQualifications & SkillsGraduate; 2–3 years in warehouse/store operations (e-commerce/FMCG preferred).Strong Excel/Google Sheets; comfortable with WMS/ERP.Good communication, team handling, and problem solving.Knowledge of basic GST documents, E-way bill, packing standards.Work Hours[Days/Shift timings]. Weekend/holiday support during peak periods as needed.Tools/SystemsWMS/ERP, Barcode/RFID (if any), Handheld scanners, Weighing scale, Excel/Sheets, Label printer.EOD Report Template (you can copy for daily use)Subject:EOD – Warehouse Ops – [Date]Inbound: GRNs [count], SKUs [count], Qty [total]Discrepancies Raised: Wrong [ ], NR/Short [ ], Damage [__] – statusOutbound: Orders [ ], Shipped [ ], Pending [__] (reasons)RTO/Returns Received: Parcels [ ] – restocked [ ] / scrap [__]Low Inventory Alerts: [SKU – SOH – ROP – Action]SLA & Accuracy: Dispatch on-time [ ]%, Pick accuracy [ ]%, Cycle count coverage [__]%Issues/Risks & Required Support: [brief]