Warehouse Manager

Role Summary

Own end-to-end warehouse operations. Ensure that every inbound shipment is received and recorded correctly, every outbound shipment is picked/packed/shipped on time, inventory remains accurate, and daily reports are sent without fail. Handle wrong items, not-received cases, and all RTOs. Drive daily dispatch priorities and proactively raise low-inventory alerts.

Key Responsibilities1) Inbound (Product In)

• Plan and receive all incoming shipments against PO/ASN.
• Conduct count & quality checks; create GRN within SLA.
• Raise discrepancy notes immediately:
  Wrong Item
  ,
  Short/Excess Qty
  ,
  Damaged
  ,
  Not Received (NR)
  ; coordinate with vendor and accounts for closure.
• Label, bin, and put away stock on the same day (or within 24 hours).

2) Outbound (Product Out)

• Convert orders to pick lists; assign pickers and packers.
• Follow
  dispatch priority
  : prepaid > promised-today > ageing> standard.
• Ensure correct item, batch/SKU, and quantity; seal and manifest parcels.
• Handover to the courier with proper documentation and E-way bills (as applicable).

3) Inventory Control

• Maintain
  ≥ 99% inventory accuracy
  between physical and system stock.
• Run daily cycle counts, weekly ABC counts, and monthly wall-to-wall counts.
• Investigate variances the same day; update the system after approval.
• Set and monitor
  reorder levels
  ; send
  low inventory alerts
  to Purchase/Sales with recommended reorder quantity.
• Quarantine and track damaged/expired/blocked stock.

4) Returns & RTO

• Receive and inspect
  RTO/Customer Returns
  ; record reason codes.
• Decide
  restock / rework / scrap
  and update inventory accordingly.
• Share weekly RTO summary with reasons and actions (packaging, address, courier issue, customer refusal, etc.).

5) Daily Reporting & Documentation

Send
End-of-Day (EOD)
report by [set time] covering:

• Opening vs Closing stock, Inbound GRNs, Outbound shipments, RTO received.
• Discrepancies raised (Wrong Item, NR/Short, Damage) and status.
• Low-stock SKUs
  (below reorder), stockouts, pending picks, courier pickups missed.
• SLA metrics: pick accuracy, dispatch on-time %, cycle count coverage, shrinkage.
• Maintain all records: GRN, DC/Challan, Pick/Pack sheets, Courier Manifests, RTO logs.

6) People, Process, and Safety

• Lead and train the warehouse team on SOPs.
• Plan shifts, overtime, and leave to meet volume.
• Keep the floor clean and safe; enforce PPE and material handling rules.
• Conduct weekly toolbox talks; report incidents/near misses.

7) Systems & Coordination

• Work in WMS/ERP (e.g., Tally/Zoho/other) and spreadsheets.
• Coordinate with Purchase (reorders), Sales/CS (order promises), Finance (claims/shortages), Vendors, and Couriers.

KPIs (Targets)

• Inventory accuracy ≥
  99%
• Pick/pack accuracy ≥
  99.5%
• Orders dispatched within SLA ≥
  98%
• Put-away within 24 hours ≥
  100%
• RTO rate ≤
  [x]%
  with reason analysis weekly
• Cycle count coverage
  100%
  by month-end; shrinkage ≤
  [x]%
• Discrepancy (wrong/NR/short) closure within
  48 hours

Qualifications & Skills

• Graduate; 2–3 years in warehouse/store operations (e-commerce/FMCG preferred).
• Strong Excel/Google Sheets; comfortable with WMS/ERP.
• Good communication, team handling, and problem solving.
• Knowledge of basic GST documents, E-way bill, packing standards.

Work Hours

[Days/Shift timings]. Weekend/holiday support during peak periods as needed.

Tools/Systems

WMS/ERP, Barcode/RFID (if any), Handheld scanners, Weighing scale, Excel/Sheets, Label printer.

EOD Report Template (you can copy for daily use)

Subject:
EOD – Warehouse Ops – [Date]

1. Inbound: GRNs [count], SKUs [count], Qty [total]
2. Discrepancies Raised: Wrong [
   ], NR/Short [
   ], Damage [__] – status
3. Outbound: Orders [
   ], Shipped [
   ], Pending [__] (reasons)
4. RTO/Returns Received: Parcels [
   ] – restocked [
   ] / scrap [__]
5. Low Inventory Alerts: [SKU – SOH – ROP – Action]
6. SLA & Accuracy: Dispatch on-time [
   ]%, Pick accuracy [
   ]%, Cycle count coverage [__]%
7. Issues/Risks & Required Support: [brief]