Sustenance Manager

3 days ago

Bengaluru, Karnataka, India Siemens Healthineers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job ID

481459

Posted since

14-Oct-2025

Organization

Siemens Healthineers

Field of work

Research & Development

Company

Siemens Healthcare Private Limited

Experience level

Experienced Professional

Job type

Full-time

Work mode

Office/Site only

Employment type

Permanent

Location(s)

  • Bangalore - Karnataka - India

We are looking for a Sustenance Manager to lead the end-to-end monitoring and management of installed X-ray systems in the field (e.g., RAD, Fluoro, Mammo, etc.). The Role is responsible for continuous analysis of install base data, complaint handling, driving product and system change control processes, defining and tracking CAPA against deadlines and costs, managing release planning and execution of hotfixes, bugfixes, and service packs.

Your responsibilities

In this role, you are responsible for:

  • A team of Sustenance Engineers
  • Monitoring, analyzing, and interpreting of data from the Installed Base.
  • Oversee customer complaints in coordination with DCU, ensuring timely resolution, risk mitigation, and sufficient documentation.
  • Processing of investigations and complaints as part of CCB/PSG.
  • Defining/Processing and implementation of CAPA. Monitoring of deadlines and costs of corrective and preventive actions
  • Release planning and controlling of Hotfixes, Bugfixes and Service Packs. Implementation of changes as the change owner
  • NC processing (spare part consumption, trend, KPI overruns, Warranty (GWL) cost overruns)
  • DPI(Defect/discrepancy problem investigation) processing (only as long as systems are in production)

Your qualification

To be successful in this role, your profile includes:

  • B.E./B.Tech./master's degree in Mechatronics, Mechanical, Electrical, Electronics, Physics, or related field
  • 3–4 years of hands-on experience in Project Management, including decision-making in steering boards
  • Knowledge of Product life cycle and software engineering processes
  • Proven experience in building, leading, and mentoring teams
  • Practical experience in handling customer complaints and providing multi-level customer support
  • Strong troubleshooting skills in medical imaging equipment
  • Knowledge of risk management principles (product compliance, patient safety, and regulatory adherence) with ability to oversee safety complaints if required
  • Familiarity with Siemens Healthineers products and solutions, X-ray technology/products is an added advantage
  • Demonstrated ability working with multi-cultural teams and various internal (R&D, legal, procurement, export control and customs) and external stakeholders globally
  • Excellent verbal and written communication skills
  • Presentation skills to BL management

Your Contributions to the Organization

In this role, you create value for the organization by:

  • Ensuring reliable performance of installed X-ray systems through continuous monitoring and lifecycle management.
  • Driving complaint handling, CAPA management, and change control processes to reduce risks, costs, and downtime.
  • Managing release planning and execution of hotfixes, bugfixes, and service packs to maintain system stability.
  • Securing spare parts availability and efficient issue resolution to support business continuity and customer satisfaction.
  • Analyzing installed base data to identify improvement opportunities and guide decision-making.

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