Quality Analyst

4 days ago


Gurgaon, Haryana, India GoMechanic Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Roles and Responsibilities

  • Conduct call audits to ensure quality standards are met.
  • Perform call monitoring and quality checks to identify areas for improvement.
  • Utilize QC tools such as CSAT, AHT, and feedback mechanisms to measure performance metrics.
  • Provide constructive feedback to team members on their calls for growth and development.
  • Collaborate with the team to resolve issues and improve overall call quality.

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