Sky Phygital

1 day ago

Hyderabad, Telangana, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description
As the Sky Phygital - Location Head, you will play a crucial role in managing and motivating a team of professionals to achieve sales targets and deliver exceptional customer experiences. Your responsibilities will encompass developing and implementing innovative engagement strategies, ensuring effective communication and collaboration within the team, and driving the channel's growth and success.

Responsibilities
  • Lead and manage a team of Sky Phygital channel professionals, providing guidance and support to achieve sales targets.
  • Develop and execute customer engagement strategies to enhance the customer experience and drive sales.
  • Ensure effective communication and collaboration within the team, fostering a positive and productive work environment.
  • Monitor and analyze sales performance, identifying areas for improvement and implementing strategies to boost sales.
  • Build and maintain strong relationships with key stakeholders, including clients and partners, to support business growth.
  • Stay updated on industry trends and best practices, incorporating new ideas and technologies to enhance the channel's offerings.
  • Oversee the training and development of team members, ensuring they have the skills and knowledge to excel in their roles.
  • Collaborate with other departments to align strategies and ensure a seamless customer journey across all touchpoints.
  • Conduct regular performance evaluations and provide constructive feedback to team members for their professional growth.
  • Represent the bank at industry events and conferences, promoting the Sky Phygital channel and its unique value proposition.
Qualifications
  • A bachelor's degree in business, marketing, or a related field is preferred.
  • Minimum 5 years of experience in a similar role, with a proven track record of successful team management and sales leadership.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a diverse team.
  • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Proficiency in using CRM systems and other relevant software for sales and customer engagement.
  • Demonstrated ability to build and maintain strong client relationships, with a focus on customer satisfaction.
  • Knowledge of industry trends and best practices in customer engagement and sales strategies.
  • Willingness to stay updated on emerging technologies and their potential applications in the banking sector.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • A results-oriented mindset, with a passion for driving business growth and achieving sales targets.

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