Salesforce Administrator

3 days ago

Chennai Kochi, India Williams Lea Full time

Location: Chennai / Kochi

Work Mode: Hybrid

Working Hours: 2:00 PM - 10:00 PM IST (flexibility required to collaborate with US & UK stakeholders)

Certification: Salesforce Administrator Certification (Mandatory)

What Youll Own:

  • Salesforce Administration: Maintain and administer salesforce environments including user setup and management, roles, permissions, and profiles
  • Customization & Enhancements: Create and manage workflows, custom fields, validation rules, record types, and other enhancements as per business needs
  • Salesforce Quality Assurance: Plan, design, and execute test scenarios for new features, enhancements, and integrations
  • Testing Lifecycle Ownership: Perform functional testing, regression testing, and UAT to validate end-to-end business workflows within the Salesforce environment
  • Test Documentation: Create and maintain test scripts, test cases, and QA documentation aligned with Salesforce changes
  • Process Improvement: Identify system gaps, usability issues, and opportunities for automation to improve system quality and user experience
  • Reporting & Dashboards: Build and manage reports and dashboards. Ensure data-driven insights and reporting accuracy
  • Pipeline Management: Maintain hygiene of the opportunity pipeline, track movement and health of deals, and support sales leadership with pipeline visibility
  • Training & Support: Conduct user training sessions, create help documents, and be the first line of support for Salesforce queries
  • Data Management and Integrity: Ensure high data quality through regular audits, duplicate management, and field compliance
  • Documentation: Create and maintain process documentation, SOPs, and change logs for any Salesforce-related processes
  • CRM Adoption and Effectiveness: Work closely with Sales to streamline CRM usage and drive adoption. Monitor system performance and perform regular audits to ensure optimal usage and security
  • Sales Forecasting & Budgeting: Facilitate sales forecasting and budgeting processes

What We're Looking For:

  • Salesforce Admin certification (mandatory)
  • Experience with data migration tools (e.g., Data Loader, ) and reporting tools
  • Strong understanding of Sales processes and how CRM supports the sales lifecycle
  • Experience with Salesforce Lightning, report builder, custom fields, validation rules, and basic automation.
  • Analytical mindset with strong attention to detail and a passion for clean, actionable data
  • Proactive, organized, and comfortable working with cross-functional teams and tight deadlines.
  • Excellent communication skills - able to simplify complex CRM talk for end users
  • 2+ years of hands-on Salesforce QA/testing experience in addition to Salesforce Administration responsibilities
  • Ability to translate business requirements into clear test cases and acceptance criteria.
  • Strong problem-solving skills with the ability to identify root causes and ensure end-to-end testing coverage
  • Design and implement comprehensive QA strategies tailored to Salesforce ecosystems, especially in Sales Cloud
  • Familiarity using tools like Selenium or any other Salesforce compatible automation tools
  • Familiarity with Salesforce-specific challenges, such as Governor Limits and SOQL queries
  • Basic knowledge of Apex and Visualforce
  • Strong knowledge of Salesforce functionalities, Lightning Experience, and declarative features
  • Proven experience with manual and automated testing in Salesforce environments

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