IT Infrastructure-Senior Manager

1 week ago

Mohali, Punjab, India Cogneesol Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities:-

We are searching for a seasoned and strategic IT leader to join our team as a Manager/Senior Manager, IT. In this role, you will be responsible for overseeing all aspects of IT Operations, Infra, Network, Helpdesk, and Compliance for our organization of approximately 900+ users. You will be a key member for the leadership team, providing expert guidance and ensuring the smooth operation and continuous improvement of our IT infrastructure.

  • Develop and implement a comprehensive IT strategy aligned with the overall business goals and

objectives.

  • Manage and lead a high-performing IT team, including IT Operations, Network and Helpdesk.
  • Oversee all IT operations, ensuring system uptime, performance, and efficiency.
  • Implement and maintain robust IT security protocols set by the InfoSec team to safeguard the

organization's data and assets.

  • Manage the IT Helpdesk, ensuring timely and effective resolution of user issues and inquiries.
  • Enforce IT policies and procedures to ensure compliance with industry regulations and best practices.
  • Stay up-to-date on the latest IT trends and technologies, and recommend and implement solutions to

improve efficiency and effectiveness.

  • Manage the IT budget and resources effectively.
  • Provide regular reports on IT activities, performance metrics, and key initiatives.
  • Collaborate effectively with other departments to ensure seamless integration of technology into

business processes.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree

preferred).

  • Minimum 15 years of experience in a senior role in IT, with experience in managing IT operations, security,

Helpdesk, and compliance for large organizations (800+ users).

  • Proven track record of developing and implementing successful IT strategies.
  • Strong understanding of IT infrastructure, cloud computing, network security, and IT service management

principles.

  • Experience in managing and leading IT teams.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to prioritize effectively and manage multiple projects simultaneously.
  • Strong analytical and decision-making skills.

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