Senior Information Security Officer
5 days ago
At DoubleTick, we're building the #1 WhatsApp-first Conversational CRM & CX platform. As an official Meta Business Partner, we enable enterprises to manage WhatsApp deployments, AI-driven governance, analytics, automation, and integrations with CRMs like Salesforce & Zoho—scaling trust, compliance, and customer engagement on the world's most used messaging platform.
We work with leading enterprises in BFSI, Real Estate, Travel, Automobile, Pharma, and Consumer Brands, helping them drive ROI on their WhatsApp marketing, customer service, and sales pipelines.
Security is at the heart of our platform. With millions of conversations and sensitive customer data flowing through DoubleTick daily, robust InfoSec practices are non-negotiable.
What we're looking for
We are seeking a Senior Information Security Engineer who will be the custodian of our compliance and security posture. You will own ISO 27001 and SOC 2 frameworks, run audits, manage risk assessments, and work closely with product, engineering, and enterprise clients to ensure DoubleTick is secure by design.
If you're someone who thrives on audits, ISMS frameworks, cloud security, and customer trust-building, this role is for you.
Must-have skills
Deep expertise in ISO 27001, SOC 2, and ISMS (4–6 years)
Strong exposure to AWS, Google Cloud, and Azure (public cloud security best practices)
Experience leading end-to-end compliance audits (internal & external)
Hands-on experience with ISMS lifecycle management
Ability to respond to customer third-party risk assessments and security RFPs
Skilled at writing & maintaining InfoSec policies and procedures
Excellent communication skills to bridge the gap between security & business stakeholders
Experience in a SaaS environment (B2B preferred)
Certifications (mandatory): ISO 27001 Lead Auditor, CISA, CISSP
What your day would look like
Maintain and manage DoubleTick's ISMS framework (ISO 27001 & SOC 2)
Lead and coordinate internal and external compliance audits
Manage policy renewals, updates, and documentation
Face customer/vendor security assessments and respond to questionnaires
Collaborate with engineering teams to close compliance gaps
Conduct risk assessments and ensure appropriate controls are in place
Build security awareness and training programs for employees
Monitor and improve security KPIs and compliance dashboards
Stay ahead of regulatory requirements and industry frameworks
Why work with DoubleTick?
Work at the intersection of SaaS, AI, and Conversational CX
Build and scale security systems for enterprise-grade SaaS
Exposure to global enterprise clients in BFSI, Real Estate, Travel, and more
Direct impact: your work will influence trust, compliance, and governance across industries
A startup culture with enterprise-grade challenges—where you can own, experiment, and grow
A vibrant work environment (yes, we debate checklists over chai too )
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