Manager Application Engineering

2 weeks ago

Aurangabad Hyderabad, India JSW Steel Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Role:

Manager Application Engineering

Location: Hyderabad & Aurangabad

Key Result Areas (Key Performance Indicators)

  • Provide rea-time technical service and solutions at Customer end on products supplied from all plants (Flat and Long Products) across segments like Automotive, Non- Automotive and Retails segments.
  • Must be able to do analysis, respond to customer needs and provide innovative solutions to common problems and new requirements.
  • Perform trial at customers end, application tests and provide inputs to plant thorugh reviews to ensure product is satisfactory.
  • Respond to enquiry, finalise technical delivery conditions (TDC) in line with customer specifications, based on applications and plant capability.
  • In order to design and re-design elective applications, Application Engineers must acquire and analyze customer needs and problems, making recommendations to the engineering team to satisfy needs and develop solutions.
  • Address product concerns and complaints.
  • Performance monitoring and benchmarking with competition.
  • Provide Corrective and Preventive action (CAPA) against the customer Complaints.

Critical Tasks

KRA's and Key Activities

  • Maintain expert level of product knowledge and application.
  • Initiate Product Development & Approval at target customers, drive and monitor till commercialization.
  • Listen, understand and provide solution for customer requirements.
  • Perform technical/ product training for sales people, fabricators, consultants and engineers at targeted segments.
  • Assist in the design and development of new products and grades necessary to make plant PDQC comfortable.
  • Regular Interaction with plant technical team through meetings at plants (once in a month).Travel to plants to preform start-up, integration, and training services.
  • Resolve customer issues or complaints, as per Company's target SLAs/timelines through field investigation, analysis and customer inputs to plant QA/PDQC Dept and ensure non-recurrence
  • Maintain professional business relationships through regular interactions.
  • Identify customer's needs and sales opportunities to help future growth

Decision making authority (Decisions expected)

Need based Solutions:

  1. Confirm product as per specifications/stated needs.

  2. Complaint acceptance (as per DOP)

  3. Customer Queries.

Educational Background and Work Experience

BE (Metallurgy/Mechanical), 6-8 years of Work experience as QA/QC/Operations in Steel plant.

Competencies

  • Having relevant metallurgical/product knowledge (Steel mill process)
  • Collaborating across interdisciplinary teams
  • Statistical and mathematical skills for analysis
  • Application knowledge (Customer process)
  • Communications skills (both written & verbal)

Key Success Factors Challenges

  • Grappling with demand of the role
  • Team Management

Other information

Preferred those who knows local language for interaction with shop floor at customer end.

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