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Intern - Product Support
2 weeks ago
Designation
– Intern Product Support
Location – Bengaluru
Duration – 6 months + PPO
About
LeadSquared
LeadSquared is one of the fastest-growing SaaS
companies in the CRM and marketing automation space, empowering businesses to
drive high-velocity sales through automation. Trusted by over 1,500
customers and 500,000+ users worldwide, we help organizations
streamline their sales and marketing processes to improve efficiency and
results.Backed by top investors such as Stakeboat Capital and Gaja Capital,
LeadSquared has a strong and growing presence across India, the U.S, Middle
East, ASEAN, ANZ, and South Africa, with a workforce of over 1300
employees.
About the Role
As a Product Support Intern, you will
be the first line of support for our customers, helping them solve
product-related issues, ensuring they are getting the most out of our platform,
and enabling a smooth onboarding process. This role is ideal for someone who
enjoys problem-solving, working with customers, and has a technical mindset.
You will gain hands-on experience in customer
support, SaaS products, CRM platforms, and customer success operations, while
working closely with cross-functional teams including Product, Engineering, and
Sales.
Roles &
Responsibilities
Take complete ownership of customer-reported issues and ensure
resolution from start to finish.
Research, troubleshoot, and resolve product or technical issues
related to the LeadSquared platform.
Respond to customer queries via phone, email, chat, or remote
desktop tools in a timely and professional manner.
Accurately diagnose customer problems by asking targeted, relevant
questions to identify root causes.
Ensure all tickets are resolved within the defined Service Level
Agreements (SLAs).
Assist in onboarding new customers by delivering Admin and User
training (both virtually and on-site if required).
Work collaboratively with internal teams to escalate and resolve
more complex issues.
Document known issues, FAQs, and best practices to enhance the
knowledge base.
Act as a voice of the customer to report recurring problems and
usability challenges to the product team.
Strive to keep customers delighted, engaged, and informed
throughout the support cycle, contributing to high customer retentionrates.
Key Requirements
Currently pursuing or recently completed a bachelor's degree in
computer science, Information Technology, or a related field.
Strong understanding of web applications, APIs, databases, and
technical support fundamentals.
Excellent problem-solving skills with a logical and analytical
mindset.
Clear communication skills (written and verbal) and a strong
command of the English language.
Customer-centric attitude with the ability to remain patient and
professional under pressure.
Willingness to learn quickly in a fast-paced, evolving environment.
Prior experience in tech support, internships, or customer service
is a plus but not mandatory.
