Lobby Hostess

Objectives of the job :
To welcome and look after all visitors to the dealership in a friendly manner, to control the switchboard and to record and pass on information selectively. To assist the employee responsible for Sales and After Sales with all customer contacts. Ensuring a pleasant atmosphere in the dealership.

Job Designation/Field of Work:
1 Customer contact
Representing the Mercedes-Benz dealership on the telephone and by means of personal welcome as the first point of contact for all visitors and business partners

Promptly greeting and addressing all visitors to the Mercedes-Benz dealership

Friendly and open approach to visitors in accordance with the Mercedes-Benz identity

Looking after customers waiting in the showroom

Answering and conducting telephone calls and connecting callers if required (switchboard) with proper ettiquettes

Arranging for staff who are temporarily unavailable to call back

Ensuring prompt, priority customer care for those with problems or complaints

Recording and documenting walk-ins and tele-ins in the showroom

2 Sales
Introduce sales consultants to all showroom walk-in customers

Providing customers with initial information in the form of brochures if necessary in case of sales consultants are not available at the showroom

Provide basic information about Mercedes Benz, Dealership and Mercedes Benz products and services over phone to all telephone enquiries.

Proactively offer refreshments to all walk-in customers

Record tele-in and walk-in prospects information in showroom log-book and share the same with sales manager daily

Pass on all tele-in enquires to respective sales consultants with the consent of sales manager

Assisting the sales consultant to present products, services by handing over brochures, price lists, schemes etc to sales consultants

3 Resources management
Ensure all showroom display vehicles are displayed in a proper lay-out (as recommended by MB India)

Ensure cleanliness of display vehicles by maintaining the showroom vehicle checklist

Ensure all test drive vehicles are parked in their respective parking bays

Ensure cleanliness of all test drive vehicles by maintaining the test drive vehicle cleaning checklist

Maintain test drive log book to monitor and control proper usability of test drive vehicles

Act as one point contact for information related to test drive vehicle availability

4 Showroom/facilities Management
Ensuring that the showroom is kept clean and tidy by maintaining the showroom cleaning checklist

Promoting a friendly atmosphere in accordance with the Mercedes-Benz corporate design

Ensuring that the reception is kept clean and tidy including the functionality/availability of the equipment/refreshments and snacks provided in these areas

Checking and, if required, refilling brochure boxes

Checking, arranging and, if required, refilling accessory items

Ensure that the customer parking bays are strictly utilised for customers vehicle parking and ensure that at any given point at least one parking bay is available for customers. 2/2 Mercedes-Benz Receptionist job description

Requirements
Qualification o Basics:
Any Bachelor degree

Experience (type of):
1-2 years experience as front office executive

Specialized Knowledge:
Communication skills, basic telephone etiquettes, team player, ability to work in dynamic situation, sensitive to customer needs, customer centric attitude

Benefits

• Statutory Benefits
• GPA
• Monthly performance based incentive