Senior Site Reliability Engineer

About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a Ping Identity
Senior Site Reliability Engineer,
you will be involved in every facet of our On-Demand SaaS services and will build, deploy, and maintain the infrastructure of one of the largest identity platforms in the world. We follow a DevOps model: our teams are integrated with development teams, and running continuous deployments daily, and SREs are expected to provide input in the product's design, development, deployment, and operations.

Working within the Cloud Operations team, you'll build automated infrastructure and deployment processes. You'll be the expert on operational excellence and how systems can be built to be redundant, scalable, and observable.

Responsibilities:

• Take the technical lead on projects.
• Mentor team members
• Automate everything
• Build via code and maintain our production infrastructure hosted on AWS.
• Design and build pipelines to deploy and manage global infrastructure.
• Analyse complex system behavior, performance and application issues.
• Develop observability, alerts and runbooks
• Capacity analysis and planning, traffic routing, and security policies for Ping's market leading Single Sign-On SaaS applications.
• This position is part of an on-call rotation of 8 hours by 7 days a week.

Requirements:

• 5-8 years of experience in Software Engineering/Software Development, focusing on Site Reliability Engineering (SRE) or DevOps principles.
• Solid scripting skills (Python/Ruby/Bash/Go/etc.)
• Experience provisioning large cloud environments using IAC tools such as CloudFormation and Terraform.
• Solid experience with configuration management tools such as Puppet/Salt.
• Experience with container orchestration (Kubernetes) and microservice architectures
• Experience with CI/CD automation tooling such as Jenkins, Gitlab CI/CD etc.
• Building pipelines using GitOps methodologies, ChatOps, etc…
• Solid understanding and practical application of Site Reliability Engineering (SRE) principles including SLOs, SLIs, error budgets, post-mortems, and incident response.
• Experience with security design principles and best practices for building secure, scalable, and resilient cloud-native applications.
• Demonstrated experience in a high-volume, mission-critical production service environment, with a strong focus on system resilience, fault tolerance, and disaster recovery.
• [Bonus] Knowledge with observability tooling such as NewRelic, Grafana, and Cloudwatch.

Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.
Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.