IT Helpdesk Expert

7 days ago

Bengaluru, Karnataka, India Sartorius Full time

Job Description

IT Helpdesk Support Expert will be responsible for providing expert technical knowledge supporting Day to day issues reported by Global End users pertaining to endpoint devices and applications. The goal is to solve and troubleshoot technical issues and to increase the FCR and FLR.

Main Responsibilities & Tasks:

  • IT Helpdesk Support Expert Level 1
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Work with other Infrastructure and Operations teams to resolve customer issues.
  • Keep 1st level agents abreast of the latest knowledge articles and technologies
  • Maintaining staffing levels for offer peak performance over various time zones and Global regions.
  • Recognize trends in tickets and alert upper management of potential major incidents or problems.

Qualification & Skills:

  • At least 4 years of experience of handling Phone based IT Support team in reputed Call Center/BPO.
  • Candidate should pose good communication skills in English
  • Excellent call handling and customer service skills.
  • Neutral Verbal English Communication skills.
  • Experience with reputed ITSM (IT Service Management) Tool, preferably Service Now.
  • Willingness to work in Shifts.
  • Able to handle call in English from any country.Strong skills in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint)
  • ITIL Foundation certification is preferred
  • Familiarity and experience in using an ITSM tool
  • Effective written and verbal communication skills
  • Fluent in English

  • Helpdesk Technician L1(Mac Support)

    2 weeks ago

    Bengaluru, Karnataka, India EOS IT Solutions Full time US$ 4,00,000 - US$ 8,00,000 per year

    WHO WE ARE:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along...

  • Helpdesk Associate

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA North America Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).Roles and...

  • Helpdesk Associate

    7 days ago

    Bengaluru, Karnataka, India NTT DATA North America Full time

    Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).Requirements:Helpdesk Associate at...

  • Helpdesk Associate-Troubleshooting

    7 days ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Req ID: 339903NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate-Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Requirements: ...

  • Helpdesk Associate

    5 days ago

    Bengaluru, Karnataka, India NTT DATA North America Full time

    Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).General Duties and Responsibilities:In...

  • Senior Helpdesk Executive

    3 days ago

    Bengaluru, Karnataka, India JLL Full time

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Senior Helpdesk Executive

    1 day ago

    Bengaluru, Karnataka, India JLL Full time

    JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Helpdesk Associate

    1 week ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Req ID: 348159NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate -c1/c2 certified to join our team in Bangalore, Karnātaka (IN-KA), India (IN). India - Work from...

  • Helpdesk Senior Representative

    1 week ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Req ID: 348835NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Representative - C1/C2 Certified to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Live...

  • Helpdesk Senior Representative

    1 week ago

    Bengaluru, Karnataka, India NTT DATA North America Full time

    Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Representative - C1/C2 Certified to join our team in Bangalore, Karnātaka (IN-KA), India (IN).Live dashboard...