People Operations Partner

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

The People Operations Service Delivery team at Celonis focuses on delivering exceptional employee experiences by streamlining processes, providing efficient support, and ensuring seamless interactions across all stages of the employee lifecycle. As a central hub for operational excellence, the team combines data-driven insights with a human-centered approach to create scalable, impactful solutions that enhance organizational performance and employee satisfaction.

The Role:

The People Operations Partner serves as an escalation point for employees, managers, and candidates when inquiries require advanced knowledge, regional expertise, or interpretation of complex policies. This role is responsible for delivering high-quality, employee-centric support by resolving cases efficiently through ServiceNow and other HR systems. As a subject-matter expert within the Service Delivery Team, the People Operations Partner manages escalated inquiries, executes region-specific processes, and partners with COEs and Compliance to ensure accurate, timely, and compliant resolutions.

The work you'll do:

Advanced Case Resolution & Subject-Matter Expertise

• Own the resolution of complex, escalated Tier 2 cases requiring in-depth knowledge of regional HR policies, employment laws, and compliance requirements.
• Provide tailored guidance to employees and managers, ensuring compliance with local laws and alignment with company policies.

Regional Process Execution

• Deliver hands-on support for region-specific processes, including but not limited to immigration, visa applications, benefits, leave of absence (LOA) administration, background checks, and employment agreements.
• Partner with Compliance, Centers of Excellence (COEs), and People Country Leads to stay current on regional regulatory updates and ensure processes meet local requirements.
• Act as a regional escalation point for Tier 1, ensuring accuracy and high-quality service delivery.

Knowledge Management & Content Development

• Maintain and enhance knowledgebase articles and Tier 2 documentation with a regional lens, ensuring content is practical, accurate, and actionable.
• Monitor case trends and provide feedback on recurring issues or process gaps in self-service materials and recommend updates that empower employees and reduce case volume.

Cross-Functional Collaboration

• Partner closely with COEs, Legal, Payroll, and other HR teams to resolve cross-functional cases, ensuring a seamless employee experience and compliance with global standards.
• Contribute regional expertise to cross-functional projects, system implementations, and policy rollouts.
• Provide feedback on new policies or programs to ensure they are practical and compliant for local application.

Continuous Improvement & Insights

• Use data and case insights to highlight recurring issues and propose process or policy improvements.
• Identify opportunities to streamline regional processes while maintaining compliance.

The qualifications you need:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 5+ years of HR experience, with demonstrated expertise in region-specific HR operations or compliance.
• Strong knowledge of international HR practices, with depth in areas such as immigration, benefits, LOA, and employment law across multiple regions.
• Proficiency in HR systems (e.g., Workday), case management tools (e.g., ServiceNow), and knowledge management platforms.
• Excellent problem-solving skills and ability to provide nuanced guidance in complex or sensitive employee matters.
• Strong interpersonal and communication skills with a focus on delivering high-quality, employee-centered support.
• Ability to navigate ambiguity and balance global consistency with regional compliance.
• Preferred: experience in a corporate/in-house HR shared services model.

What Celonis Can Offer You:

• Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
• Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
• Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
• Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
• Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
• Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
• Collaborate Globally: Join a dynamic, international team of talented individuals.
• Empowered Environment: Contribute your ideas in an open culture with autonomous teams.

About Us:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It's system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that "The Best Team Wins". We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

Your Privacy:

Any information you submit to Celonis as part of your application will be processed in accordance with Celonis' Accessibility and Candidate Notices

By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.

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