Branch Manager

Job Title: Branch Manager

Company:

goSTOPS Job Overview: We are looking for a dynamic and results-driven Branch Manager to lead the operations at goSTOPS, India's fastest-growing backpacker hostel brand. This role involves overseeing end-to-end operations, ensuring exceptional guest experiences, managing teams, and coordinating with vendors to uphold goSTOPS' high standards of service quality.

Key Responsibilities:

Operations Management:

• Take full ownership of all operational aspects of the hostel.
• Ensure seamless daily functioning, maintaining operational efficiency and service excellence.

Team Leadership:

• Supervise and lead housekeeping, front office, and security teams, fostering collaboration and a motivated work culture.
• Conduct regular team meetings, training sessions, and performance evaluations.

Vendor Coordination:

• Manage vendor relationships for services such as food, housekeeping, and security.
• Ensure timely and high-quality service delivery through effective vendor management.

Service Quality Assurance:

• Uphold goSTOPS' commitment to superior guest service.
• Oversee housekeeping, food service, and property cleanliness to exceed guest expectations.

Guest Experience:

• Interact with guests to understand their needs, address inquiries, and resolve concerns professionally.
• Ensure a welcoming and memorable experience for all guests.

Record Keeping and Data Management:

• Maintain accurate records, checklists, and inventory logs to ensure operational transparency and efficiency.
• Compile reports on property performance and provide actionable insights to management.

Maintenance and Repairs:

• Collaborate with maintenance teams to address repair needs promptly and minimize disruptions.
• Conduct regular property inspections to ensure upkeep and compliance with brand standards.

Budget Management:

• Oversee property budgets and expenditures.
• Optimize resources to maximize operational efficiency and cost-effectiveness.

Qualifications and Requirements:

• Proven experience in hostel, hotel, or hospitality management.
• Strong leadership skills with the ability to motivate and manage diverse teams.
• Excellent communication and interpersonal skills for guest and team interactions.
• Proficiency in vendor management and service coordination.
• Detail-oriented with a strong focus on maintaining records and reports.
• Flexibility to thrive in a dynamic, fast-paced environment.
• Knowledge of budget management is an advantage.
• A bachelor's degree in Hospitality Management or a related field is preferred.

What We Offer:

• Competitive salary with Performance Linked Incentives (PLI).
• Additional benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
• Complimentary accommodation provided by the company.
• Opportunity to work across pan-India properties in a growing organization.

If you are passionate about hospitality, possess strong leadership abilities, and enjoy creating memorable guest experiences, we encourage you to apply and become a part of our journey to redefine backpacker hospitality in India