Quality Manager
17 hours ago
Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications.
Job Description:
- Strong analytical and problem-solving abilities with a keen eye for process improvement.
- In-depth understanding of Quality Assurance (QA) methodologies, tools, and frameworks.
- Conduct regular process audits, call calibrations, and quality checks to ensure adherence to SLAs and KPIs.
- Prepare and present quality dashboards, root cause analysis (RCA) reports, and monthly performance reviews to management.
- Collaborate with clients for quality reviews, audits, and compliance requirements.
- Excellent communication and stakeholder management skills.
- Proficient in MS Excel and other reporting tools.
- Six Sigma (Green/Black Belt) certification preferred.
- Exposure to process improvement methodologies and data-driven decision-making.
Designation: Quality Manager - Operations
Opening: 1
Job Type: Full Time
Job Location: Noida
Experience Required: 5-10 years
Shift: 3:00 pm to 12 am
Please apply through Naukri or email your resume:
NOTE: Please mention below details while sending your resume over email:
Current/Last CTC
Expected CTC
Current Designation
Total work experience
Work experience in BPO's
Current location
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Regards,
Team HR
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